EHA Clinics Command Center Operator Jobs in Nigeria
EHA Clinics Command Center Operator Jobs in Nigeria
Summary of Job The Command Center Operator (CCO) reports to the Command Center Manager of EHA Clinics. As CCO, you will be the first point of contact for all incoming calls into the dispatch center at our clinics.
The position will be responsible for responding to all calls, chats, and emails during your shift and determining any additional action required routing to the proper department internally.
Essential Duties and Responsibilities
To perform this role successfully, the CCO will perform the following responsibilities, which will include but are not limited to:
Core Tasks
Ensure calls are picked and average talk time maintained
Ensure the confidentiality of the information collected
Ensure customer data is captured on Odoo
Alert supervisor to any special concerns of members/users
Book appointments and raise tickets on Odoo as required
Must always practice proper handshake with incoming operators before logging off after shift
Ensure collects caller record and family member contact information
Provide technical support to clinics staff of different departments and projects via phone calls
Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Other duties as required to ensure customer satisfaction.
Requirements
2-3 years' experience of relevant customer service experience
BSc / HND in relevant course from a reputable institution
Has knowledge of commonly-used concepts, practices, and procedures within a help desk setup
Relies on instructions and pre-established guidelines to perform the functions of the job
Good listening and communications skills
Works under immediate supervision
Speak and write English clearly and effectively
Strong problem-solving skills
Ability to handle stressful situations
Embrace and utilize the Customer Service Excellence tools and techniques
Professional at all times
Ability to accept and embrace change
Work Experience:
S/he will be required to have had related and progressive experience in a healthcare organization.
Competencies:
Skills: Must display abilities needed
to execute job duties, such as computer proficiency, interpersonal skills, accounting skills, etc.
Knowledge: Must have a strong knowledge of customer service
Behavior: Applicants must exhibit initiative, collegiality, resourcefulness, or professionalism.
Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes,
User focus: Striving for high user satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the users.
Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed
Collegiality: Being helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment
Initiative: Taking ownership of our work, doing what is needed without being asked, following through
Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement - People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.
How to Apply
For more information and job application details, see; EHA Clinics Command Center Operator Jobs in Nigeria
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