EGM Securities Client Support Manager Jobs in Kenya

Our client, EGM Securities Ltd is East Africa's first Non-Dealing Online Forex Broker licensed and regulated by Kenya’s Capital Markets Authority (CMA), the Government Regulator charged with licensing and regulating the capital markets.


EGM Securities Limited is part of a global group of companies that are among the most progressive FX and CFD brands and prime brokerage providers in the industry.


The group is proud to offer licensed and regulated local in-country brokers for global markets.

They wish to recruit a professional for the position of Client Support Manager


EGM Securities Ltd has an excellent opportunity for a Client Support Manager to add value to clients/customers by providing a high level of support and service.


EGM has recently established and has the only Non-Dealing Online Forex and CFDs Brokerage License in Kenya and East Africa and through its group structure has a market presence and strong reputation in the corporate FX space.


The Client Support Manager is required to provide an exceptional level of service to all clients by identifying solutions to fit customer needs, assisting client queries and issues with accuracy, contacting and following up with clients to make sure their needs are met in a timely fashion.


Key Responsibilities


  • Deliver unparalleled customer service at all times, using excellent interpersonal skills to build rapport with prospective and existing customers
  • Responsible for managing complex queries from all calibre of clients through targeted follow-ups and selling the benefits of the EGM service
  • Conflict resolution and acts as an escalation point for client queries to EGM support in Dubai.
  • Work closely with the Sales team (e.g. trade shows, events, entertaining and speaking)
  • Accurately and comprehensively record all information obtained on phone calls
  • Comply with all CMA, AML and Data protection, compliance regulations at all times
  • Actively collaborate with colleagues to contribute to the department and delivery of EGM strategic, business and operational plans


    Qualifications


  • University degree/accreditation would be advantageous however not necessary
  • Financial market tertiary qualification would be advantageous however not necessary

    Knowledge, skills, experience

  • Previous experience in FX is desired
  • Excellent communication skills,
    both verbal and written
  • Experience speaking and developing relationships with high net worth individuals
  • Sound numerical skills with strong attention to detail
  • Sound computing skills, including MS word, Excel snd Outlook
  • Integrity, flexibility, reliability, and an excellent work ethics
  • Strong attention to detail and ability to perform multiple tasks with exceptional time management skills
  • Ability to work autonomously
  • Demonstrate leadership qualities and potential
  • What EGM Securities Ltd offers:
  • Get the benefits of a start-up with the maturity of a listed company.
  • Stay motivated by knowing your work really matters amongst a collaborative, creative and innovative team. EGM Securities Ltd truly believes we are better together.
  • Bring your big ideas. EGM Securities Ltd is here to listen. Whether you’re an old hand or just starting out, we value your insights and contributions, because pushing boundaries is a core value here.
  • Feel welcome. EGM Securities Ltd believes personal diversity drives future-focused innovation. They are looking for outliers, game-changers and bridge-builders, but don’t just take our word for it. Apply now, and come check it out for yourself.

    Applicants are required to immediately initiate self clearance from:-

  • Kenya Revenue Authority;
  • Ethics and Anti-Corruption Commission;
  • Criminal Investigation Department;
  • Higher Education Loans Board;
  • A Credit Reference Bureau.


    How to Apply

    Email a copy of your CV and Cover Letter to recruit@manpowerservicesgroup.com
    Ensure you indicate your current or past monthly salary in your cover letter
    NOTE: Please DO NOT apply using the apply online button. Apply to the email address mentioned above ONLY!Closing Date: 10th August 2018



    For more information and job application details, see; EGM Securities Client Support Manager Jobs in Kenya



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