Eezy Track Repairs Coordinator Jobs in Uganda

Eezy Track Repairs Coordinator Jobs in Uganda

Duties and Responsibilities

• Oversee booking and scheduling of repair jobs and following up on the repair job.

• Follow up on all repairs booked and scheduled and compile a report for the cause of device failure.

• Take full responsibility for dealing with relevant customer complaints, queries and requests for information.

• Troubleshooting non-responsive devices.

• Liaise with Fleet support team in regards to offline devices.

• Ensure Turn Around Time is followed appropriately.

• Ensure Double Offline devices are made priority and repaired within 48 hours.

• Liaise with Repair Technicians by providing information in regards to client and vehicle location.

• Confirmation of device status after repair is done.

• Any other duty as requested by Supervisor or HOD.

Job Requirements

• Bachelor’s degree in International Relations/ Public Relations or any related field.

• Past experience in customer service field is an added advantage.

• Good team player.

• Strong ability to adapt and work in a fast-paced environment.

• Highly motivated and target driven.

• Good decision making and problem-solving skills.

• Computer literate.

• Strong communication skills.

• High level of confidentiality.

• Good negotiation and problem-solving skills.

• Critical thinking.

How to Apply

If you feel that this is the Job for you please send your Application letter and CV to hr@eezygroup.net

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