Education Development Trust SSA IT Applications Officer Jobs in Kenya

Education Development Trust SSA IT Applications Officer Jobs in Kenya

Job purpose:

EDT are looking for a qualified Application Support and Data Analyst to help design, support and manage functional programs and applications used in the SSA region for multiple offices and projects, and to assist operational staff in managing and reporting on their data.

Job Objectives:

To gain a full understanding of the data collected by EDT services in providing their contracts

Work with Global IT to advise EDT staff on the format and media on which to store data, and to assist in structuring data so that it may be best utilised

Using tools including Microsoft Excel and PowerBi to design reports that inform operational colleagues on the performance of the contracts they manage.

Support and configure third-party data collection tools as required

Responds to all IT support requests within the stipulated timelines and providing 1st and 2nd Line Support for application systems within the region

Work with third-party suppliers and the global IT service to ensure that applications programmes are fully supported, maintained and updated.

Achieve and maintain a thorough knowledge of and adherence to established Education Development Trust policies and procedures .

Assist Regional IT Officers in providing technical support to colleagues in the regional office, such as building and configuring laptops and resolving printing issues

Cover the responsibilities of the other IT Officers as and when required

Plans for and delivers IT training to SSA EDT staff in collaboration with specific country IT staff

Work with the Global Data Security Officer to ensure that data is stored and transferred to EDT data security rules and guidelines.

Applications Responsibilities:

Develop a deep understanding of the services provided by services in the region and understand how applications and data can fully support their objectives

Configure software on laptop computers and hand-held devices such as mobile handsets and tablets to enable field staff to collect and report on data

Create standard Microsoft Excel templates for the collection and reporting of data ensuring

that the integrity of data is maintained.

Using tools including Microsoft Excel and PowerBi to design reports that inform operational colleagues on the performance of the contracts they manage.

Operations Responsibilities:

Maintaining policies and procedures

Any other reasonable duty as may be assigned that is consistent with the nature of the job and the safe and effective operation of the organisation

Providing support to EDT applications, escalating and managing issues to Global IT and third-party suppliers as required.

Scope:

Working hours according to the requirements of the location supported

Flexible working will also be required including some out of hours work

Occasional travel with equipment may be necessary to other sites within EDT

Provision of remote support to international offices as required

Person specification:

Knowledge

BSc/BA in Computer Science or relevant field.

Demonstrable Experience of data analytics, including reporting and data visualisation
Prince2/ITIL awareness, relevant certifications would be a bonus but not a requirement

Experience of working on software implementation projects.

Experience

Minimum 3 years’ experience in data analytics, reporting, application support and configuration

Experience of working in an IT Support capacity in a medium or large organisation

History of working to service level agreement targets

Skills

Excellent Communication skills at all levels through all platforms

Ability to work individually or as part of a team

Ability to train end-users in application and use of software packages

Excellent customer service and telephone skills

Can think creatively and problem solve.

How to Apply

For more information and job application details, see; Education Development Trust SSA IT Applications Officer Jobs in Kenya

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