Edomias International PLC Operation Support Manager Jobs in Ethiopia

Job Details:

The Operation Support Manager is responsible in managing and coordinating support to clients from Edomias as a whole, supporting the managers, supervisors and staffs involved in serving the clients, monitors clients on-boarding (activities at pre-launch and launch), and the reporting duties and the subsequent documentations. He/she will be responsible in facilitating communication and correspondence between the client and the supervising operational team.

Main Duties & Responsibilities

• Converts the checklists for the on-boarding of a new client into action plan

• Activities on the action plan are on track (no delays, rather ahead of schedule)

• The reporting qualities are up to internal expectations and the standards as required by the client (timely, completeness, no rework)

• Proper documentation of reports, data, minutes, directives , etc pertinent to operational activities (soft and hard copies)

• Avoid undue wastes (related to hiring, termination)

• The demands and requests of the client are received and implemented correctly

• Escalates and calls for corrective actions when activities lag behind schedule.

• Analyses business feasibility at client and contract level.

• Monitors compliance to the obligations under contracts.

• Coordinates the resolution of complaints from the client (or staffs serving the client).

• Checks incoming and outgoing reports for correctness and completeness.

• Contribution to the continuous

operational improvements.

• Contribution to business continuity (retention of clients, promotion of company image, attraction of new clients etc).

Job Requirements

Qualification and Skill required:

• Bachelor Degree in Management or related business field and 7+ years of experience in relevant profession.

• Experience working in a cross-cultural setting, preferable in a support role.

• Able to oversee multiple tasks, prioritizing and delegating as required.

• Good inter-personal and conflict resolution skills

• Excellent English and Amharic communication skills

• Competencies in data entry, analysis, and management

• Ability to negotiate and resolve conflicts.

How to Apply

Candidates who meet the above-detailed requirements can send their CV, Application Letter only to

info@jobsinethiopia.net with the subject line –“Operation Support Manager or can apply directly at our office located Mexico Square K-Kare Center.

The closing date for this application is June 02, 2022.

Only short listed candidates will be contacted.

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