Economic Commission for Africa Telecommunications Assistant Jobs in Ethiopia

Economic Commission for Africa Telecommunications Assistant Jobs in Ethiopia

Org. Setting and Reporting

ECA's mission is to deliver ideas and actions for an empowered and transformed Africa; informed by the 2030 Agenda and Agenda 2063.

The mission will be guided by ECA's five strategic directions which are: Advancing ECA's position as a premier knowledge institution that builds on its unique position and privilege to bring global solutions to the continent's problems and take local solutions to the continent; developing macroeconomic and structural policy options to accelerate economic diversification and job creation; designing and implementing innovative financing models for infrastructure, and for human, physical and social assets for a transforming Africa; contributing solutions to regional and transboundary challenges, with a focus on peace security and social inclusion as an important development nexus; advocating Africa's position at the global level and developing regional responses as a contribution to global governance issues.

This position is located in the Publications, Conferences and Knowledge Management Division (PCKMD), Information and Communications Technology Services Section (ICTSS), User Services Unit (USU). The Telecommunications Technical Assistant will work under the direct supervision and guidance of the Chief User Services Unit (USU) and overall supervision of the Chief of the Information and Communications Technology Services Section (ICTSS).

Responsibilities

Within delegated authority the Telecommunications Technical Assistant will perform the following duties:

Wide Area Network Operations(WAN)

• Monitors transmission performance of all local and remote network nodes at the link and at the I/O levels.

• Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the Offices Away from Headquarters, and/or Missions.

• Maintains Network Control Center/Network Operations Center records and Wide Area Network documentation.

• Maintains WAN equipment inventory and tracks repair history of WAN nodal equipment and modules.

• Prepares monthly reports on node and transmission facility performance including detailed reports of leased facility outages for outage rebate purposes.

• Performs other related duties as required.

Local Area Network Operations (LAN)

• Monitors the performance of the LAN, Metropolitan Area Network (MAN) and high speed Internet access facilities.

• Assists in the implementation of ad-hoc LAN support requirements with departmental focal points.

• Provides remote operations and maintenance service and advanced technical support for
access routers on the Wide Area Network.

• Maintains LAN and MAN equipment inventory.

• Prepares and revises network diagrams and network documentation.

• Performs other related duties as required.

Voice and Messaging Operation

• Analyzes and reviews requests for telephone services; advise UN officials and or facilities staff, e.g., architects, electricians, movers) in preparing requests for services to ensure they are cost-effective and physically feasible.

• Formulates technical service orders and follows up on pending work orders, requisitions, trouble reports, etc., to ensure work is completed in a timely fashion.

• Decides on type of equipment/services needed.

• Maintains liaison with outside contractor telecommunications representatives with regard to any change, correction or discrepancy on the above and other technical information on procedures; oversees installations, monitors quality and quantity of work performed by contractors and compiles and prepares statistics on same.

• Drafts and prepares blueprints showing equipment locations for telephone technicians and
facilities management staff.

• Assists in the design and development of work order databases and maintains the databases using advanced computer technology.

• Performs other related duties as required.

Audio/Visual Conference Services

• Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity.

• Assists in meetings' preparation by preparing and configuring conference hardware in various locations throughout headquarters and operates equipment during conferences.

• Provides support and training for new users of conference systems.

• Researches and evaluates new conference products ensuring compatibility with current operational standards and growth for future needs.

• Responsible for recommending and maintaining optimal cloud and/or hybrid bridging platform technology selected for conferences supported by ICTSS. Serves as liaison between conference management team and internal ICT teams. Coordinates communication between virtual platform provider and in-person conference vendor partners, if applicable. Responsible for virtual event technical support.

• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.

• Assists with visualizations and updating information material such as web pages or brochures.

• Performs other related duties as required.

Competencies

Professionalism: Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, radio and video surveillance systems, voice and messaging systems. Knowledge of satellite earth station technology, and principles of analog and digital transmission. Knowledge of synchronous and asynchronous data interface standards and protocols. Knowledge of satellite modem, CSU/DSU, and digital line driver operation.

• Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems.

• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent is required. Additional technical or vocational training in telecommunications or another related field is required. Any relevant industry certifications are desirable.

Work Experience

A minimum of five years of progressively responsible work experience in telecommunications or a related area is required.

Proven experience with operations and maintenance of Unified Communications systems is required.

Experience in providing technical support for hybrid events requiring complex integration with on-premises Conference Management and Simultaneous Interpretation systems is required.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required; Knowledge of another official United Nations language is an advantage.

How to Apply

For more information and job application details, see; Economic Commission for Africa Telecommunications Assistant Jobs in Ethiopia

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