Economic Commission for Africa Telecommunications Assistant (Billing) Jobs in Ethiopia

Economic Commission for Africa Telecommunications Assistant (Billing) Jobs in Ethiopia

Org. Setting and Reporting

ECA's mission is to deliver ideas and actions for an empowered and transformed Africa; informed by the 2030 Agenda and Agenda 2063.

The mission will be guided by ECA's five strategic directions which are: Advancing ECA's position as a premier knowledge institution that builds on its unique position and privilege to bring global solutions to the continent's problems and take local solutions to the continent; developing macroeconomic and structural policy options to accelerate economic diversification and job creation; designing and implementing innovative financing models for infrastructure, and for human, physical and social assets for a transforming Africa; contributing solutions to regional and transboundary challenges, with a focus on peace security and social inclusion as an important development nexus; advocating Africa's position at the global level and developing regional responses as a contribution to global governance issues.

This position is located in the Publications, Conferences and Knowledge Management Division (PCKMD), Information and Communications Technology Services Section (ICTSS), User Services Unit (USU). The Telecommunications Technical Assistant reports to the Telecommunications Engineer.

Responsibilities

Voice and Messaging Operations

• Installs and assists in testing and commissioning various telecommunications equipment.

• Monitors and tests the daily electronic operations of UN telecommunications equipment, including the quality of transmission facilities and effect corrections as required.

• Conducts on-going analysis of equipment to ensure proper operation and to determine if modifications are necessary.

• Maintains equipment inventory to ensure that operational needs of field and local offices are met.

• Gathers statistical data on equipment and communications to determine their efficiency and methods for their improvement.

• Receives, tests, and installs telecommunications hardware and software.

• Provides hardware and software troubleshooting support to various office locations, seeking technical advice and support from telecom/info technology staff as required.

• Performs maintenance and minor repairs on hardware equipment.

• Programs hardware and software parameters of telecommunication equipment.

• Gathers and analyzes statistical data on operational performance of telecommunication equipment.

• Prepares engineering drawings such as schematic drawings, system layouts, terminations details, wiring diagrams, etc.

• Provides assistance in workflow analysis of existing procedures and drafting of new workflow to change operating environment or optimize operation.

• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.

• Assists with visualizations and updating information material such as web pages or brochures.

• Performs other related duties as required.

Audio/Visual Conference Services

• Installs and assists in testing and commissioning various videoconference equipment.

• Monitors and tests the daily electronic operations of UN videoconference equipment, including the quality of transmission facilities and affect corrections as required.

• Conducts on-going analysis of videoconference equipment to ensure proper operation and to determine if modifications are necessary.

• Receives, tests, and installs technology and videoconference hardware and software.

• Performs maintenance and minor repairs on videoconference equipment.

• Programs hardware and software parameters of videoconference equipment.

• Gathers and analyzes statistical data on operational performance of videoconference equipment.

• Performs other related duties as required.

Radio Communications and Video Surveillance System Installation and Maintenance

• Installs and assists in testing and commissioning various radio communications and video surveillance equipment.

• Monitors and tests the daily electronic operations of UN radio communications and video surveillance equipment, including the quality of transmission facilities and affect corrections as required.

• Conducts on-going analysis of radio communications and video surveillance equipment to ensure proper operation and to determine if modifications are necessary.

• Receives, tests, and installs technology and radio communications and video surveillance hardware and software.

• Performs maintenance and minor repairs on radio communications and video surveillance equipment.

• Programs hardware and software parameters of radio communications and video surveillance equipment.

• Gathers and analyzes statistical data on operational performance of radio communications and video surveillance equipment.

• Performs other related duties as required.

Billing:

• Processes the recovery all telephone invoices that are due for mission related business and recovery of costs for private use.

• Reports to the Unit Supervisor on all pending and processed invoice transactions.

• Liaises with the Finance Section on telephone charges to be recovered from staff and timely payment of service provider invoices.

• Liaises with officials from the Service Providers, UN agencies and Funds and staff members in connection with telephone related matters ensuring they are in compliance with standing Instructions and procedures to avoid abuse of telephone systems.

• Prepares business related memoranda, email and/or facsimile correspondence in response to queries from Telephone Service Provider companies, Internet providers and staff members.

• Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards.

Communications Centre Support:

• Processes all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner; observes and monitors reliability of the communications equipment facilities.

• Assists in the maintenance of a proper filing system of all outgoing and incoming daily correspondences.

• Assists in identifying files for archiving and performing the same using appropriate electronic archiving systems.

• Opens and closes new logging sheets for the proper recording of new outgoing and incoming messages.

• Provides first level maintenance to equipment used by the facility.

• Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre.

• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.

• Performs other related duties as required.

Competencies

• Professionalism: Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, radio and video surveillance systems, voice and messaging systems. Knowledge of satellite earth station technology, and principles of analog and digital transmission. Knowledge of synchronous and asynchronous data interface standards and protocols.

• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.

Education

High school diploma or equivalent is required. Additional technical or vocational training in telecommunications or another related field is required.

Work Experience

A minimum of seven years of progressively responsible work experience in telecommunications is required.

Proven experience with telephone call details records (CDR) and billing software applications systems are required.

Experience with liaison with local and overseas telecoms service providers as well as with internal clients is desirable.

One (1) year or more experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required; Knowledge of another official United Nations language is an advantage.

How to Apply

For more information and job application details, see; Economic Commission for Africa Telecommunications Assistant (Billing) Jobs in Ethiopia

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