Echo Network Africa Receptionist - Jobs in Kenya

Echo Network Africa Receptionist - Jobs in Kenya

Job Summary
The Receptionist Ensures That as the First Point of Contact, There is Excellent Customer Service and Public Relations to Set Up a Positive Interaction That Reflects Well on Ena. The Incumbent is a Back Up For the Administration Officer and Aids Programme Logistics and Support.


Key Tasks, Duties and Responsibilities
The Receptionist is Responsible for:

Customer Service

Receive Visitors and Direct Them Accordingly

Provide Information Required to Callers or Visitors and Direct Other Inquiries to Appropriate Staff Members

Answer Telephone and Relay Any Messages

Coordinate With All Departments to Ensure Information Flow

Follow Up on Any Client Queries or Complaints

Promote Ena Brand by Representing and Upholding Her Image Through Efficient Customer Care


Administrative Support

General Administrative and Clerical Support to Staff

Coordinate Monday Meeting Prayer Schedule

Receive, Sort and Distribute Mail and Deliveries

Maintain an Electronic Database of Contacts

Organize Meetings Venue

Tidy and Maintain the Reception Area

Assist With Travel Bookings for Management and Staff

Support Office Security by Reporting Any Suspicious Activity

Maintain Visitors Gate Pass Records


Programme Support

Compile and Maintain Programme Contacts

Assist in Scheduling and Following Up on Program Events

Facilitate Programme Tasks Such as Printing and Filing Documents

Support

Follow Up Programme Tasks Such as Reimbursements of Transport and Airtime for Programme Events Held at the Office

Any Other Duties That May Be Assigned by the Supervisor


Qualifications
Academic:

Diploma in Marketing, Public Relations or Customer Service.

Bachelors Degree in Marketing an Added Advantage


Professional:

Excellent Computer Skills

Excellent Typing Skills (35 Wpm) Minimum

Excellent Communication Skills


Experience

Two Years Experience in a Busy Front Office


Professional Membership

None


Personal Attributes

Tech Savvy

Excellent Interpersonal Skills

Customer Centric

Problem Solving Skills

High Integrity and Ethical Conduct

Confidential

Self Driven and Reliable

Accountable for Results


Supervision Received
The Job Holder is Accountable to the Administration Officer.


Other Requirements
Certificate of Good Conduct




How to apply
For more information and job application details, see; Echo Network Africa Receptionist Jobs in Kenya


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