DRC Head of Support Services Jobs in Ethiopia

DRC Head of Support Services Jobs in Ethiopia

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services to work in Ethiopia

About the Job

Operationally and strategically this role is responsible for Finance, Human Resources, Logistics and Procurement, Administration and IT. You will oversee, develop and provide strategic direction, mentorship and support to his/her support areas.

An active member of the Senior Management Team this role ensures that all aspects of the Country Office management is represented and considered in decision making.

This role has a country focus and as SMT the HoSS must be committed to visiting the field at least quarterly to ensure regional level support and capacity is provided along with ensuring compliance to donor requirements and adherence to DRC procedures and guidelines. Your main duties and responsibilities will be:

Management

Lead and manage the support managers (including people planning, performance, well-being and development)

Manage, deliver and report on current operations and programme support in each region of implementation

Establish high performing support teams ensuring high-quality approaches are maintained

Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.

Responsible for the strategic development, management and implementation of the support operations

Ensure appropriate technical support is available to programs, in line with organizational priorities

Ensure support for annual planning and review processes

Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines
Operational Management

Support the Country Director and the Senior Management Team in liaising with donors and authorities, in issues related to compliance, registration, and audit

Oversee the operational support units for the country/regions by providing strategic leadership and technical support to the areas under his/her supervision

Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.

Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems

Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy.

Ensure that all administrative and legal-related systems are accurate and maintained

Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support

Contribute to the development and

implementation of DRC’s global development initiatives.

Responsible for Master Budget, KPI indicators and financial viability of the country operation

Provide leadership in the Code of Conduct mechanism of DRC Ethiopia depending on the needs.

Ensure that all sectors have a quarterly training plan for the field staff to ensure up dated and competent understanding of the systems and processes

DRC Dynamics ERP System

Ensure ERP functionality is properly used by relevant staff

Apply reports and data analytics from DRC Dynamics to improve overall performance

Act as heavy user for the Projects & Finance functionalities

Ensure trainings are carried out on a revolving basis with field staff by the finance and supply chain team members

Supervisor Responsibilities:

Supports the managers to coordinate the daily activities of each team to ensure workload is supported and prioritized appropriately

Does not have direct line management responsibility for teams, but will contribute to recruitment and/or performance appraisal of members of the team

Develops a capacity building and mentoring style of operations within the teams offering trainings and opportunities within the organization for staff development

About You

To be successful in this role we expect that you possess the following:

Master's degree in political science, international development, economics or another relevant field.

At least 7 years' experience in relevant field

At least 4 years' experience with people management

Experience in a similar role in an international NGO

Proven leadership skills and a competence in people management

Proven operational management experience and capability, including in conflict areas

Proven significant financial, information and systems management experience

Significant experience in procurement and tender processes

Understanding and experience of institutional fundraising

Understanding of the countries in which DRC operates and sensitive to the cultural context

Experience working in an ERP system, including supply chain, finance and HR systems

Full professional proficiency in English

How to Apply

For more information and job application details, see; DRC Head of Support Services Jobs in Ethiopia

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