Dove Nest Lodge Naivasha Hotel Operations Manager Jobs in Kenya
Dove Nest Lodge Naivasha Hotel Operations Manager Jobs in Kenya
Position Summary: We are seeking a professional and customer-focused hotel manager to oversee our hotel operations.
In this position, you will direct the day-to-day operations and activities of the hotel.
Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.
To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience.
Our ideal candidate will also demonstrate excellent communication and interpersonal skills.
The Operations Manager will lead and direct the routine functions of the hotel.
Duties and Responsibilities:
Support and work with all head of departments in running all aspects of the hotel
Ensure Sop implementation in all departments and check the same during routine operational
checks
Ensure monthly stock taking and follow up on any discrepancies
Ensure the premises are in operative conditions
Monitor and ensure co-ordination between all departments for smooth and efficient operations
Assessing and reviewing customer satisfaction and service delivery
In coordination with the Human resource department identify staff learning needs and assist with development of training content.
Be available on call 24hours a day to resolve any urgent matters that may arise
Responsible for the overall management of the hotel operations.
Developing and Implementing strategies that will ensure a positive experience that exceeds
guest’s expectations
Work collaboratively with all department
managers to make sure operations are running
smoothly in tandem with one another
Anticipate all guest needs and respond promptly & accordingly
Establish and maintain standards for staff performance and customer service
Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies and special availabilities
Ensure hotel premises are well kempt and the food service requirements of customers are met.
Requirements
Degree/Diploma in relevant field
Commercial awareness
Able to build and maintain relationships with internal and external guests.
Highly organized, flexible and strong ability to multitask and manage people.
A minimum of 3 years’ experience in hotel management or similar role.
Great communication skills.
How to Apply
To apply ,send your cv only to
hr@dovenestlodge.com on or before 5th May 2022.
Clearly indicate the exact position (HOTEL OPERATIONS MANAGER) applied for and your minimum salary expectations on the subject line.
Only shortlisted candidates will be contacted.
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