d.light IT Support Office Jobs in Kenya
d.light IT Support Office Jobs in Kenya
Position Description The incumbent will provide delivery and second level technical support at the call center.
They will maintain the computer networks of all types, providing technical support and ensuring the whole call center runs smoothly, as they monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical problems.
R&Rs
To provide first line assistance to users when problems with systems
To help to triage and where possible resolve issues immediately or to log and escalate as
appropriate.
To provide a conduit for two way communication between users and support staff, including
champion users, other floorwalkers, service desk.
To support and advise on downtime procedures and business continuity to ensure that they are
adopted successfully in their allocated local work area.
To ensure that all system and process issues and incidents are logged and tracked using formal
documentation
To become an effective member of the walking they will require good communication,
diagnostic, system and process knowledge and be adaptable to be assigned to multiple locations.
install and configure computer hardware operating systems and applications
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
set up new users' accounts and profiles and deal with password issues
rapidly establish a good working relationship with customers and other professionals, such as
software developers
conduct electrical safety checks on computer equipment
To provide a link between the end users and the
project team enabling the speedy escalation of
issues encountered without taking the user away from the workplace.
To work autonomously using own initiative and make decisions based on expertise and knowledge
of Building based care processes, procedures and
Desired Experience
Bachelor of Science Degree in Engineering, Computer Science, IT, Telecommunications or related
field
3/4 years Relevant Work Experience
Experience in Business Requirements gathering and analysis
Certifications in SDLC, Agile, BI, R or DevOps
Certification in Database Administration or Development
Knowledge and Skills
Demonstrable experience in Project Management
Good understanding of current IT security and Data protection standards
Good understanding of Cloud and mobile technology
Experience with Programming and Scripting Languages (Python Preferred) C++, Java, C#, or C.
Excellent customer facing skill set with ability to work with potential clients to develop technical
work scopes for incorporation into project proposals
Exercises initiative and creativity to complete projects within the project scope
Good interpersonal skills and proven ability to work in a highly team-oriented environment
Proven ability to function in a fast-paced, project-based, environment
A demonstrated passion for learning new technologies
How to Apply
For more information and job application details, see; d.light IT Support Office Jobs in Kenya
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