Dis-Chem Pharmacies Store Assistant Manager - Bethlehem Jobs in South Africa
Dis-Chem Pharmacies Store Assistant Manager - Bethlehem Jobs in South Africa
Minimum RequirementsGrade 12 – Matric or Senior Certificate
2 – 5 years retail experience
1 – 2 years supervisory/management experience
Job Description:
Participate in daily operational and sales activities to achieve customer service and business growth objectives
Oversee pricing and stock control
Ensure the ordering and monitoring of expense related items within the store
Resolve customer problems in a timely manner
Address customer and employee satisfaction issues promptly and in person
Develop professional relationships with all customer contacts
Ensure high levels of customer’s satisfaction through excellent service
Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
Ensure that the customer request system is operational and actioned on a daily basis
Ensure the accurate manual processing of points to customer accounts
Report and encourage new loyalty signups continuously
Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
Approve promotional materials and displays
Maintain outstanding store condition and visual merchandising standards
Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image
Manage and ensure the ordering of stock and maintain correct stock levels
Prepare, coordinate and manage the stock takes
Manage the store shrinkage, stock flow to the floor and consumables expense
Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors
Investigate and report on business unit negative stock on hand
Investigate and report on business unit dormant stock
Ensure physical stock in all storage locations balances with the inventory ledger in SAP
Daily management of out-of-stock, to ensure maximum stock on the shelves
Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
Ensure balancing of floats and manage all store float discrepancies
Reconcile daily takings to turnover to ensure it balances
Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures
Ensure the accuracy and completeness of branch transactions
Manage cashier service level
Reconcile the physical daily takings to the Unisolv run report
Reconcile the physical tender takings to the physical tenders banked
Declare all variances in your cash up report
Analyse all variances per tender type and per cashier
Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
Analyse, interpret and report
on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
Control and balance the petty cash on a daily basis ensuring all control measures are in place.
Prepare and submit the petty cash summary for submission for reimbursement.
Conduct random checks on cashier floats for balancing on a daily basis
Manage cash on hand
Competencies:
Essential:
Retail store management disciplines. Basis IR management. Retail admin experience, including but not limited to Receiving, Capturing, Point of Sale, Cash office, and Customer service areas.
Creative and innovative thinking. Decision-making and judgement. Problem-solving. Researching information. Inquisitive. Learning ability. Logical and analytical. Understanding of job analysis. Organisational and political savvy. Calculate risk taking. Insight. Multi-tasking. Be able to analyse and explain financial and Retail reports. Be able to do effectively forecasting.
The ability to identify and manage your own emotions and the emotions of others.
The exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. Power distance sensitivity. Conflict management, counselling skills and networking skills. Emotional Intelligence.
Acts as a role model and talks to others about the need for high standards and quality. Checks their work against SOP's.
Ensure the highest level of professionalism at all times. Focus on quality.
The ability to communicate effectively with all types of people, this includes explaining concepts to first time users.
Diplomatically handles challenging or tense interpersonal situations. The tendency to cope well with pressure and the capacity to recover quickly from difficulties or toughness. Responsive to one's surroundings or perception of something.
Facilitate group conversations. Performance management and group leadership. Strategic vision. Coaching and mentoring. Change management.
Interviewing skills. Enforcing laws, rules and regulations. Staff management and delegation. Employee development, resource management and controlling progress. Transferring knowledge. Business acumen.
How to Apply
For more information and job application details, see; Dis-Chem Pharmacies Store Assistant Manager - Bethlehem Jobs in South Africa
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