Dis-Chem Pharmacies Customer Consultant - Watercrest Mall Jobs in South Africa

Dis-Chem Pharmacies Customer Consultant - Watercrest Mall Jobs in South Africa

Job Description
Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Watercrest store. The purpose will be to interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

Minimum Requirements...

Essential:

Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)

At least 1-year experience in administration or public relations

Strong communication and customer interaction skills

Computer literate – MS Office

Willing and able to work retail hours

Advantageous:

Administration / Customer Service / Public Relations qualification

Third additional language

SAP experience

Job Description:

Ensure accurate data capturing and completion of documentation is done

Check card balances, card reports and/or statements for customers

Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items

Ensure Accurate Process of Transaction – TRMS – capturing and reporting

Manage stock control and shrinkage

Checkpoint reversals on statements

Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis

Ensure effective internal communication (within customer service/benefits programme)

Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily

Manage and report complaints and compliments through the customer service diary

Ensure effective external communication (customer feedback)

Respond to written or e-mail queries on various platforms

Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme

Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs

Accurate recruitment and capturing of customers

Coordinate

and manage in-store events and promotions

Create a central point of contact for all general queries, compliments and complaints

Assist customers with any queries, and refer customers to the appropriate departments where applicable

Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points

Be visible on the store floor when a second Customer Consultant can relieve you at the Customer

Consultant department

Provide relevant benefit programme training to all departments, and ensure implementation of training

Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:

Essential:

Administration of customer relations

Strong command of the English and Afrikaans languages

Exceptional communication and active listening skills

Problem-solving skills

Sound analytical skills

Patience

Honest and trustworthy

Time management

Ability to lead by example

Advantageous:

Relevant administration course

Knowledge of the POPI and Consumer Protection Act

Third additional language

Special conditions of employment:

Willing and able to work retail hours

Valid driver’s license and own reliable transport for travel to meetings and training

South African citizen

Clear credit and criminal records

How to Apply

For more information and job application details, see; Dis-Chem Pharmacies Customer Consultant - Watercrest Mall Jobs in South Africa

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