Dimension Data Senior Business Analyst Jobs in Durban, South Africa

Dimension Data Senior Business Analyst Jobs in Durban, South Africa

We need for a highly motivated Senior Business Process Analyst with extensive experience in the planning, designing and implementation of business processes within Aspen Group Digital Technology (GDT).

The resource will be critical for assisting Capability Leaders in addressing the business process / practices focus area of the framework used to guide the development and operationalization of the Portfolio, Asset and Service Agreement Management capabilities.

Requirements

Define the business process design criteria such as ITIL, COBIT, Lean Six Siga, Industry Best Practice, RACI matrix et

Facilitate sessions with process owners and teams to understand, plan and design the business processes required for Portfolio Management, Asset Management (IT Asset Management) and Service Agreement Management

Design processes for optimization and efficiencies

Map / document the business processes (Modelling Level 4) in-line with the process design criteria (refer to point 1) to ensure that these business processes are fit for purpose – alignment with BPMN 2.0/3.0 required

Identify and mitigate risks associated with business processes designed

Discuss and finalize the business processes with process owners and create a repository of business process maps

Develop and finalize Standard Operating Procedures for the Portfolio Management, Asset Management and Service Agreement Management business processes developed

Determine which of Aspen’s current standard technology

platforms would be best suited for the automation of the workflow/parts of the defined business processes

Determine and recommend capacity needs and skills required to operationalize business processes developed

Qualifications

More than 15 years’ experience in the planning, development and mapping of business processes

Green or Black Belt qualification in Lean Six Sigma obtained from a recognizable training institution

ITIL Expert Certified

COBIT Certified

Software available for mapping and documenting the business processes

Ability to have conversations with Senior Management

Ability to work within tight deadlines

Experience in the development of business processes for Portfolio Management, Asset Management (IT) and Service Agreement Management will be an added advantage

ServiceNow and M365 working knowledge

How to Apply

For more information and job application details, see; Dimension Data Senior Business Analyst Jobs in Durban, South Africa

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