Dimension Data PC LAN Engineer Jobs in Kenya

Dimension Data PC LAN Engineer Jobs in Kenya

Do you want to be part of a global team, working alongside world-class engineers? We are looking forward to seeing your application!

As a PC LAN Engineer, you'll be responsible for support to Desktop Operations within the client’s environment. This the first point of contact for all the users within the Client organization. This is a fixed term contract role based at the client site.

Requirements

Configuring computer operating systems and applications

Assisting clients through a series of actions, either through walk in, remote access, telephone or physical visit

Troubleshooting Level 1 faults and solving hardware/software faults and replacing parts as required

Supporting the roll-out of new Operating System, Applications, Patches, Upgrades etc and setting up new users' accounts and profiles

Responding to client’s cases within agreed SLA time limits

Working continuously on a task until completion (or referral to third parties e.g. Level 2-3 Support teams,) while prioritizing and managing open cases one at a time to ensure SLAs are met

Rapidly establishing a good working relationship with user’s customers and other professionals e.g., software developers to facilitate solution finding, testing of new hardware, software and devices

Carry out Preventive Maintenance on Desktops and laptops as per the schedule

Participate in Disaster Recovery Exercise as and when required

Handles closure of Tickets, Service Requests and Changes within the timeframe allocated.

Support New Systems Initiatives as and when they are

rolled out

Remedy Change and RMS Administration

Provides qualitative solutions for all Systems queries /complaints aimed at achieving the defined SCB Quality Assurance Standards

Provides detailed hardware issues reports, and recommendations or any other feedback to the Team Leader or Head of Technology Support Services

Achieve agreed upon individual Key Performance Indicators

Qualifications

Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline

Demonstrable knowledge in Desktop User Support

Microsoft Certified Professional certification desirable

CCNA practical knowledge of its application

Excellent Communication skills and reporting skills

Ability to under pressure, prioritize and meet deadline in a highly paced environment with minimal supervision

A team player with excellent interpersonal skills

Having worked in a multi-cultural environment would be an added advantage

2 years' Work experience in a similar field

How to Apply

For more information and job application details, see; Dimension Data PC LAN Engineer Jobs in Kenya

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