Dimension Data Network Engineer Jobs in Gqeberha, South Africa

Dimension Data Network Engineer Jobs in Gqeberha, South Africa

Are you looking for a challenging job where you will get to learn new technologies? Have we got the solution! We are seeking a Network Engineer who can help us make the most out of our network.

The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Network Engineer focuses on second line support for incidents and requests with medium to high level of complexity an engages with both internal and external stakeholders.

Requirements

Log and attend to tickets using clients ticketing tool

Handle service requests

Monitor network via monitoring tool

Troubleshoot network issues

Prep and install Cisco Switches and Access points.
Update documentation

Liaise and coordinate with 3rd party contractors / vendors

Be willing to work on a shift basis and overtime on certain weekends

Based at client site within Uitenhage area

Provide second level support to all incidents, requests and identify the root cause of incidents and problems

Communicate with other teams and clients for extending support. Must be proficient in change management process with an ability to plan and execute changes with clear identification of risks and mitigation

plans to be captured into the change record

Diligently follows the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift

Timely escalation of all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management.

Proactively identifies, contributes and work with automation teams for effort optimization and automating routine tasks

Coaches Service Desk and L1 teams for technical and behavioural skills

Provide second level support to all incidents, requests and identify the root cause of incidents and problems

Qualifications

Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Diploma/degree in IT or relevant field

CCNP certification (essential)

ITIL certification (essential)

3- 5 years' work experience in a similar role
experience working with third party vendors

Driver's license (essential)

How to Apply

For more information and job application details, see; Dimension Data Network Engineer Jobs in Gqeberha, South Africa

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