Dimension Data MS Operations Specialist - Cape Town Jobs in South Africa

Dimension Data MS Operations Specialist - Cape Town Jobs in South Africa

You will be responsible to manage the data being generated by the tools and determining a meaningful approach to the assessment of this data. A thorough approach to the aggregation of the data from the various clients and the establishment of patterns and trends to be able to enhance the SD-WAN (Software-Defined Networking) service being delivered.

This will require a thorough interaction with the deployment and support team to identify items that could enhance the service quality.

Key Roles and Responsibilities:

Develop a detailed understanding of the data being collected by the tools in use

Develop mechanisms to aggregate data from disparate systems to identify meaningful patterns

Work with the technical teams to match issues with identified trends

Develop dashboard views for client’s, support teams and technical specialists

Develop automated reports

You will be required to understand our operating principles; make them the guidelines for how you do your job

Own the customer experience - think and act in ways that put our customers first and make them promoters of our products and services

Procurement of product components to service the cluster forecast

Reviewing and tracking the financial data to ensure team stays in budget

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

Think outside the box and find new ways and views - make big things happen by working together and being open to new ideas

Drive efficiencies, results and growth

Respect and promote inclusion & diversity

Do what's right for each other, our customers, investors and our communities

Back up your team members where required

Don't let anyone have to fix or complete work that you are responsible for

Knowledge, Skills and Attributes:

Ability to work closely with clients (internal) focusing on solving client needs

Passionate about statistics and achieving results

Good knowledge of statistical concepts

Good problem solving and analytical skills along with strong organizational and research skills

Ability to work under pressure

Ability to handle a diverse range of people and interact with all levels of employees and management

Ability to identify trends, business opportunities, etc

Good awareness of critical business issues and priorities (able to listen)

Self-directed, highly organized and able to independently coordinate multiple assignments

Requirements

Academic Qualifications and Certifications:

A qualification (certificate/degree/diploma) in statistics, computer science, data science or analytics or related field

Required Experience:

Demonstrated technical experience using programs to extract, analyse and manipulate and validate data from a variety of disparate data sources and systems

Demonstrable experience in a data analytics or business intelligence role working with databases, e.g. Oracle, MySQL, MS

Basic understanding of SD-WAN preferred

Demonstrated reporting and analytical experience using BI tools or any other tools of preference

Solid experience in developing queries and reports based on user requirements

Must be prepared to work flexible hours dependent on key project deliverables

How to Apply

For more information and job application details, see; Dimension Data MS Operations Specialist - Cape Town Jobs in South Africa

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