Dimension Data MS Engineer - SCCM - Cape Town Jobs in South Africa

Dimension Data MS Engineer - SCCM - Cape Town Jobs in South Africa

Main Purpose

Primarily responsible for proactively identifying, investigating and resolving technical incidents and problems by restoring service through managing incidents to resolution. Focused on 2nd line support for high complexity incidents and maintains the Data Centre or End-user Computing environmental and monitoring equipment.

Key Responsibilities

In this position you will be required to:

Ensure the infrastructure or platform is configured, installed, tested and operational as per requirements

Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure

Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail

Take full ownership for managing the incident to resolution within the service level conditions

Perform level 2 server and network troubleshooting

Development and adoption of ITSM Knowledge Base articles

Manage/Maintain Microsoft Security Updates (Patch Management) using SCCM

Perform Software deployments and Enterprise-wide software rollouts using SCCM

Maintain/Improve SCCM Client Agent coverage for the client’s environment

Provide SCCM Reports as per client requirements

Create Custom Reports using T-SQL or SQL Reporting Services

Manage or Maintain SCCM or Intune security

Manage or Maintain SCCM or SQL Database

Manage or Maintain OSD (Operating system Deployment)

Upgrade and patch the SCCM Current Branch Platform as and when new versions are released

Advise, Recommend, and implement improvements as new features are introduced into SCCM

Review release notes and adjust the Configuration and settings to SCCM platform and supporting infrastructure to align with the changes to the product to ensure

Review, revise and maintain Technical Design and As-Built documents as changes and upgrades are made within the

SCCM Platform

Service, upgrade and maintain Windows 10 and Office 365 products as per Dimension Data procedures

Co-Management of Client devices with Intune and Cloud Management Gateway

Configure, troubleshoot, and support Cloud Management Gateway

Azure Intune Management and Maintaining the environment

Intune Patch management server and workstations
Intune end point device policies

Support multi-domain directory services based on Microsoft Windows 2012 and above

Work on incidents, service, and change requests in central ticketing tool (Service Now)

Support planning and implementing of changes or projects or upgrades

Coordinate with application operation teams on planning and execution of processes and updates within the area of responsibility

Cooperate with other infrastructure support teams like Datacentre, Network, Telecom and Workplace

Manage and Maintain the VMWare WorkspaceONE Environment

Qualifications

Following Microsoft qualifications required:

MD-100 Windows Client

SC-900 Microsoft Security, Compliance, and Identity Fundamentals

AZ-140 Configuring and Operating Microsoft Azure Virtual Desktop

AZ-900 Microsoft Azure Fundamentals

MD-101 Managing Modern Desktop

Experience

5 Year experience in supporting Complexed and Tiered SCCM environments

Solid experience supporting Workstations and Server Operating Systems

Solid understanding of Network technologies

Solid Microsoft Intune Experience

How to Apply

For more information and job application details, see; Dimension Data MS Engineer - SCCM - Cape Town Jobs in South Africa

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