Dimension Data Managed Services Engineer L2 - SCCM - Cape Town Jobs in South Africa

Dimension Data Managed Services Engineer L2 - SCCM - Cape Town Jobs in South Africa

Main Purpose

Primarily responsible for proactively identifying, investigating, and resolving technical incidents and problems by restoring service through managing incidents to resolution.

Focused on second line support for incidents and maintains the Data Centre or End-user Computing environmental and monitoring equipment. They are also responsible to maintain all technical documentation for their respective technologies, including mentoring their peers and being a technical escalation point for their peers.

Key Responsibilities

In this position you will be required to:

Ensure the infrastructure/platform is configured, installed, tested and operational as per requirements

Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure

Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail

Take full ownership for managing the incident to resolution within the service level conditions

Perform level 2 server, workstation, and network troubleshooting

Manage and Maintain SCCM agent health and coverage for the customer estate

Perform daily health checks on the SCCM environment

Perform the necessary hand over procedures in cases where shift work is required

Produce breach and other reports to identify failures and shortcomings

Available as technical escalation point for other Engineers

Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities

Standardization of all required documentation
Development and adoption of ITSM Knowledge Base articles

Assist in benchmarking industry standards

Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures

Manage/Maintain Microsoft Security Updates (Patch Management)

using SCCM

Perform Software deployments and Enterprise-wide software rollouts using SCCM

Maintain/Improve SCCM Client Agent coverage for the client’s environment

Provide SCCM Reports as per client requirements

Manage/Maintain SCCM security

Manage/Maintain OSD (Operating system Deployment)

Upgrade and patch the SCCM Current Branch Platform as and when new versions are released

Advise, Recommend and implement improvements as new features are introduced into SCCM

Review release notes and adjust the Configuration and settings to SCCM platform and supporting infrastructure to align with the changes to the product to ensure

Review, revise and maintain Technical Design and As-Built documents as changes and upgrades are made within the SCCM Platform

Service, upgrade and maintain Windows 10/11 and Office 365 products as per Dimension Data procedures

Co-Management of Client devices with Intune and Cloud Management Gateway

VMWare WorkspaceONE – Manage Devices, Console

Qualifications

70-243 - Administering and Deploying System Center 2012 Configuration Manager – Beneficial

A+, N+ and Relevant IT Diploma or Certification

Experience

3 Year experience in supporting SCCM environments

Solid experience supporting Workstations and Server Operating Systems

Solid understanding of Network technologies

How to Apply

For more information and job application details, see; Dimension Data Managed Services Engineer L2 - SCCM - Cape Town Jobs in South Africa

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