Dimension Data Data Center Operations Engineer - Johannesburg Jobs in South Africa

Dimension Data Data Center Operations Engineer - Johannesburg Jobs in South Africa

Data Centre Operations (DCO) person: Data Centre - manages the operational day to day tasks onsite and assists the Site Manager/ Senior Operations manager in operational tasks such as budgeting, estimating, planning and objective setting to support installations and assurance.

Data Centre Operations (DCO) person: Data Centre manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services.

Data Centre Operations (DCO) person: Data Centre works closely with the Data Centre teams and manages all aspects of service delivery into the various service delivery contracts and ensures continued focus on the execution of agreed services plans and initiatives.

Data Centre Operations (DCO) person: Data Centre facilitates and assists the Site manager in order to manage and monitor the implementation of operational activities and process in order to deliver on approved operational plans and to continuously enhance service delivery

Plan and manage implementation of processes and procedures in the Data Centre

Plans approach and implementation of Shared Operations strategies to support the Data Centre

Assists with Managing the budget and other financial goals, directing short-term and long-range planning

Incorporate input from business strategies for products and services into operating models relating to the Data Centre.

Communicate and cascade the technology focus areas operational objectives to senior managers and department heads

Put plans in place to achieve performance goals, allocate resources and assess / update / improve the processes and policies of the Data Centre.

Identify potential risks and recommend mitigation strategies in technology focus area as aligned to overall shared operations approaches

Involved in the Planning and execution of maintenance rotations and Vendor management with relation to uptime of the DC

Assists the Site Manager or in cases directly Manages Health and Safety protocols within the DC and is responsible to make sure all Vendor Safety files are up to date

Operational Optimisation

Implement operational processes and improvements related to the processes for each section in the Data Centre.

Enforce and monitor operating policies to support overall business and company policies and objectives in technology focus area

Ensure compliance with operating policies and procedures to support the operations work flow and deals with non-compliance in Data Centre.

Monitor critical service and efficiency points to support and enhance technology focus area capabilities

Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes in the Data Centre.

Monitor that operational activities comply with organisational requirements for quality management, legal stipulations and general duty of care

Recommends changes to the operating model as the business grows and develops

Utilises automated systems to ensure they support current business practices and enhance service delivery.

Plans and carries out Operational checks to optimize facilities functionalities not limited but including DCIM, Security systems and systems monitoring

Operations Management and Technology Leadership

Research new technologies, trends and advancements in the market to enhance operational capabilities

Provide input into and manage the introduction of new

technologies defined by the strategy to the business including availability of proper technical tools and IT services

Provide technical leadership direction, frameworks and technology roadmaps to meet business strategic relating to:

Manages 24x7 operations and maintenance function for the data centre facility.

Maintains 24x7 operations of all critical data centre building support systems (HVAC, Electrical, Lab support, etc.)

Provides 24x7 up time to on site computer server facility, UPS (Uninterruptable Power Supply) systems and emergency/critical generators.

Develops, plans, and implements annual shut down program for preventative maintenance activities.

Manages multiple subcontractors supporting the operations and maintenance functions.

Conduct risks assessments of the data centre facilities and implementation thereof

Client Management and escalations

Review delivery of support throughout the Data Centre and manages risks and opportunities

Implement and manage the escalations framework including diagnosing service delivery problems

Initiate and report on actions to maintain or improve levels of service

Report on trends in fulfillment, assurance and escalations in the Data Centre and identifies improvement areas

Budget management

Where applicable - Implement and manage the operational aspects of the annual budget in the technology focus area

Assist in budgeting, estimating, planning and objective setting in technology focus area

Assist with investigation and managing cost control mechanisms

Monitor budget and report on deviations

Manage costs and adherence to financial guidelines and thus ensure proper control over expenditure

Check orders and manages inventory in technology focus area

Reporting and Metrics

Based on DCIM tools - Compile metrics reports relating to performance, systems and people in the Data Centre.

Identifies risk areas and non-compliance and reports on solutions

Data Centre and people Management

Where applicable - Design deliverables and targets through analysis of the business operational plans for employees in technology Area

Resource the technology area with the right talent and skills across all levels

Provide coaching and feedback to management and peers on how to improve and sustain their performance and foster a culture of development and continuous learning

Assess capability in technology area and maintain a drive of continuous certification and technology relevance

Lead the area by managing talent related processes

Lead the area in such a manner as to foster innovation and technological excellence

Qualifications, Knowledge and Experience

Bachelor’s degree in Engineering or Data Centre accreditation

Facility Management advantageous

7 – 10 years Data Centre Facilities Management and/or Data Centre Engineering

Management experience

Technical knowledge relevant to Data Centre

How to Apply

For more information and job application details, see; Dimension Data Data Center Operations Engineer - Johannesburg Jobs in South Africa

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