Dimension Data Client Delivery Manager Jobs in Gqeberha, South Africa

Dimension Data Client Delivery Manager Jobs in Gqeberha, South Africa

Are you looking for a new career? Are you passionate about delivering the best possible service to your clients and improving your company's reputation while doing so? We believe this Client Delivery Manager was created for you! Please apply today!

The Client Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small, and low to medium complexity contracts.

They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery for more than one Dimension Data GTM offering and are often complex by nature.

The CDM would be responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or a managed service solution. The incumbent should be strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.

Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.

Requirements

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts

Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options, and assisting with the decision to select the most appropriate vendor/supplier

Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance

Develop and manage an annual operational budget and work with the Commercial Team, ensure that monthly and pass-through billing happens

Consult the Legal Representatives within Dimension Data and ensure that

all contract escalations are addressed with contract governance

Review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client

Contribute to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client

Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly service reviews with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements

Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements

Negotiates and resolves contractual issues, including failure to meet contractual obligations

Partner with the organisation to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilised

Qualifications

Bachelor’s degree in Computer Science, Information Technology or related field , or demonstrated work experience

MCSE, A+ and N+ will be an advantage

ITIL certification

5 + years experience in a similar role

How to Apply

For more information and job application details, see; Dimension Data Client Delivery Manager Jobs in Gqeberha, South Africa

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