Dimension Data Avaya Engineer - Johannesburg Jobs in South Africa
Dimension Data Avaya Engineer - Johannesburg Jobs in South Africa
As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world.
You'll be able to build strong relationships with colleagues from other departments in order to share knowledge or solve problems as a team. You should also be comfortable working under pressure, as your work may involve managing multiple projects at once.
Requirments:6 - 8 years’ work experience
5+ years’ experience required in Avaya Telephony administration as a Senior Support Engineer within a medium to large ICT organisation
Working knowledge of technical documentation and experience in co-ordination with TAC
Expert knowledge on the management of Avaya concepts and Contract Centre architecture within the supported technical domain
Diagnostic skills in hardware and software products
Effective written and verbal communication skill
Self-disciplined with good time management skills
Fault analysis / troubleshooting skills; be able to read & interpret technical documentation
Strong focus on customer satisfaction
Customer focus with good attention to detail
Have initiative and be a team player
Fully competent on the use of Microsoft Office
Driver’s licence and own transport
Formal Qualifications:
Minimum NQF 7 (360 points)
Following certifications are strongly recommended
ACIS-6202 (Avaya Aura Contact Center Implement
ACIS-6209 (Avaya Aura Contact Center CCT and Multimedia Implement
The following certifications would be advantageous
ACSS-3300 (Avaya Aura Contact Center Support
ACSS-3305 (Avaya Experience Portal with Proactive Outreach Manager Support
How to Apply
For more information and job application details, see; Dimension Data Avaya Engineer - Johannesburg Jobs in South Africa
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