Dimension Data Avaya Engineer - Cape Town Jobs in South Africa

Dimension Data Avaya Engineer - Cape Town Jobs in South Africa

As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world.

You'll be able to build strong relationships with colleagues from other departments in order to share knowledge or solve problems as a team. You should also be comfortable working under pressure, as your work may involve managing multiple projects at once.

Requirments:

6 - 8 years’ work experience

5+ years’ experience required in Avaya Telephony administration as a Senior Support Engineer within a medium to large ICT organisation

Working knowledge of technical documentation and experience in co-ordination with TAC

Expert knowledge on the management of Avaya concepts and Contract Centre architecture within the supported technical domain

Diagnostic skills in hardware and software products

Effective written and verbal communication skill

Self-disciplined with good time management skills

Fault analysis / troubleshooting skills; be able to read & interpret technical

documentation

Strong focus on customer satisfaction

Customer focus with good attention to detail

Have initiative and be a team player

Fully competent on the use of Microsoft Office

Driver’s licence and own transport

Formal Qualifications:

Minimum NQF

Following certifications are strongly recommended

ACIS-6202 (Avaya Aura Contact Center Implement

ACIS-6209 (Avaya Aura Contact Center CCT and Multimedia Implement

The following Certifications Would Be Advantageous

CSS-3300 (Avaya Aura Contact Center Support

ACSS-3305 (Avaya Experience Portal with Proactive Outreach Manager Support

How to Apply

For more information and job application details, see; Dimension Data Avaya Engineer - Cape Town Jobs in South Africa

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