Dimension Data Associate Client Success Manager - Johannesburg Jobs in South Africa

Dimension Data Associate Client Success Manager - Johannesburg Jobs in South Africa

We are looking for a Junior Client Success Manager who is product, business, and technically savvy, and possesses a strong drive for business and client results. The ideal Junior Client Success Manager should be able to create and deliver value by engaging with clients, maximize client value, intelligently position Dimension Data NTT Software Lifecycle Services, and create strategies to grow our client base.. Duties for the Junior Client Success Manager will include a broad range of tasks such as:

Requirements

Client Relationship

Aligning Dimension Data NTT Software Lifecycles Services back to the client business outcomes

Developing and maintaining relationships with client representatives through to Senior Management

Being recognized as the client’s ‘trusted advisor’ through continuous delivery of value

Act as an escalation point for client issues that are not being resolved through standard escalation processes

Participate in regular business reviews with the client where required

Adoption

Ensure the client is suitably aware of and is successfully adopting NTT service features & functions in line with annual KPI targets

Proactively help the client using data driven analytics to realize demonstrable value from the services and meet their original business outcomes

Participate in regular business reviews with the client to demonstrate data driven best practice recommendations

Expansion

Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal engagement

Minimize churn (client, revenue & service) at renewal and seek opportunities to drive upsell / cross-sell as part of the renewal process

Renewal

Establish clear retention goals and process milestones for the client and employees to work toward

Demonstrate the value delivered by NTT Dimension Data throughout the lifetime of the contract and drive a successful and on-time renewal.

Minimize churn (client, revenue, service) at renewal and seek opportunities to drive upsell / cross-sell as part of the renewal process.

Qualifications

Minimum of 3 years of Customer Success work related experience

Bachelor’s degree or equivalent industry related qualification

ITIL V3 or later Certification and working knowledge

of ITIL practices would be advantageous

Additional relevant vendor certifications would be advantageous

Demonstrable experience in a client-facing role in one or more Sales, Service, or Consultancy disciplines in a large-scale IT services environment.

Junior Client Success Manager Knowledge, Skills, Attributes

Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to C-Suite level

Account planning, stakeholder mapping and management skills

Ability to interpret a client’s business strategy and/or outcomes and understand how NTT services can fulfil the client’s requirements

Excellent knowledge of the NTT service portfolios including the core functionality, features, pricing structures & client value elements

Ability to provide an industry best practice, external/internal viewpoint (including industry insights, technology trends, and competitor landscape) to highlight how NTT’s differentiated offerings can help the client achieve their business outcomes

Strong awareness of sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals

Ability to execute on-time renewals with minimum volume or price churn

Strong knowledge and understanding of IT service environments, service operations, and ITIL practices

Understanding of the NTT high-level operating model and the ability to develop and maintain relationships across relevant cross functional teams

Understanding of financial statements and metrics, including revenue, expense control, and growth relative to the market in order to hold strategic client conversations.

Understanding of contracts and contract management; with the ability to maintain the contract activity during the client lifecycle

How to Apply

For more information and job application details, see; Dimension Data Associate Client Success Manager - Johannesburg Jobs in South Africa

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