DIB Bank Officer – Sales and Service Jobs in Kenya

DIB Bank Officer – Sales and Service Jobs in Kenya; Provide timely, friendly, and error-free services to all customers to meet their needs by achieving the assigned sales and service objectives/standards within the established time frame.


Key Responsibilities

Business Growth

Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, cross-selling and referrals.

Migrate customer transactions from the branches to low-cost electronic channels to lower Branch Operational costs.

Customer Service

Provide customers with competent, timely and error-free services in account opening and account management (Assets & Liability products, after sales etc.) to ensure high levels of service and customer satisfaction

Consistently meet and exceed service standards set for the customer services.

Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers.

Generate product leads from potential customers through interaction and dissemination of product and service information.


Service Quality & Business Operations Control

Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.

Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.

Internal Process

To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.

To assist and participate in any branch projects (Service Quality Programs, Process changes,

Sales…etc.).

Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.

Responsible of custodianship of securities as assigned by the Branch Manger

Training & Development

Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.

Maintain effective relationships with supervisors and peers and provide support whenever it is required.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Job Specification

Education

Minimum Bachelor’s degree

Training Skills

Commercial Market knowledge

Relevant Product Knowledge

Computer skills

Work Experience

Minimum 2 years’ Banking experience in a similar role

Competencies

Good communication & interpersonal skills

Selling / cross selling Skills

Team Orientation

Understanding of Sharia Banking principles will be an added advantage.

How to Apply

Send your CV and cover letter to careers@dibkenya.co.ke Quoting Job Title – as the Subject of the email application. Canvassing will lead to automatic disqualification.


For more information and job application details, see;

Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!