Deloitte Senior Manager: Insights- Internal Client Services- Growth Office Jobs in Midrand South Africa

Deloitte Senior Manager: Insights- Internal Client Services- Growth Office Jobs in Midrand South Africa

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong.

The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

Human resources

Information technology

Marketing and Communications

Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area.

An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What Impact Will You Make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance.

As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Job Description

Main Purpose of Job

To manage the team/s within sphere of responsibility in the effective delivery of services in terms of thought leadership and insights development, economic research and analysis and eminence building for Deloitte Africa.

Differentiators for This Specific Role

Research & Thought Leadership Development

Working with the Associate Director to implement the thought leadership (TL) strategy for Deloitte Africa

Serving as project leader, lead author or subject matter expert (SME) for research and TL centrally developed in the Growth Office

Overseeing and approving the scoping, research and data collection, data analysis, writing, and production of insights and TL publications in the GO as per the Deloitte Africa TL Strategy priority themes and strategic objectives

Serving as a TL/research expert to guide production of TL reports (aligned to the Deloitte Africa TL Strategy or global Signature Issues) developed outside of the GO, including guiding practitioners in the firm to access insights, research tools, service providers, etc.

Supporting other functions with messaging, final packaging and dissemination of Deloitte Africa-developed TL publications

Conducting primary research, including survey-based research, through for example, CxO interviews; designing/ reviewing/approving survey tools and research questions, and general oversight

Conducting desktop research literature reviews on identified topics, as well as overview/analyses of competitor TL/Insights on similar topics

Drawing insights from various forms of data collected throughout the research process, in the form of concise and engaging storytelling

Managing third-party suppliers where relevant

Overseeing and providing quality control, and management of junior staff and cross-business stakeholders on projects and publications

Engaging with internal teams (e.g., industry teams, CxO teams, etc.) to share information and keep these abreast of the latest industry trends and developments as required

Providing input into and approving the content design and output medium to ensure that the desired outcomes may be achieved as per the Deloitte Africa TL strategy

Compiling (or guiding the business on preparing) relative derivative content from TL reports (videos, summary reports, client presentations)

Identifying white spaces/niche areas by keeping abreast of key trends/topics of interest to Deloitte clients, in support of the Deloitte Africa TL strategy

Economic Research, Modelling and Analysis

Research economic and commercial issues to provide fact-based commentary on South Africa and leading African economies, industries and sectors, aligned to business and service line needs, TL publications, etc

Managing and authoring the development of economic outlook reports and other economic analysis for flagship publications

Supporting the Deloitte Africa Chief Economist as well as client teams as an economist/SME relating to economic outlooks, macro-economic forecasts, economic trends and risks, including analysis of economic data, and modelling techniques (including I-O, SAM and CGE models)

Presentation Development Support and Delivery

Receive brief or topic from Associate Director. or other P/Ds in the firm for the presentation (for board/exco/client

or strategic events)

Where required, engage with supporting team in the business or GO to collaborate on presentation development/ manage resources that will assist with preparation development including setting expectations, reviewing content, creative elements/design, etc.

Create presentation based on conducted research, incorporate reviewer’s inputs and finalise incorporating feedback

Where required, delivery of presentation to internal or client audience

Key Performance Areas

Strategic Impact

Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s

Manages the implementation of the strategic imperatives in line with service area strategy relating to:

→ Implementation of change initiatives within designated area/s

→ Management of the implementation of plan on a day-to-day basis with team

→ Monitoring skills level in team relating to required outputs, assisting as necessary

→ Clear and regular communication with superior and team on implementation status

Supports own Service Line leadership in carrying out EXCO mandate

Builds professional relationships within service line/s to understand business needs in area/s of responsibility

Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Budgets and Forecast

Provides input into annual budget to superior for drafting of budget for Service Area

Manages expenditure within team and ensures time and expenses are submitted weekly

Monitor that completion and submission of the budget

Prepare Budget and forecast Africa Exco reports with results analysis

Prepare Budget and forecast Africa Board packs with results analysis

Qualifications

Minimum Qualifications

Masters degree in economics, econometrics, commerce or similar

Desired Qualifications

Masters degree in economics, econometrics, commerce or similar

Minimum Experience

10 years’ working experience within the relevant function

Desired Experience

10+ years’ experience in research and analysis, industry research, thought leadership (TL), story-telling and insights production, economic modelling;

Good knowledge of Deloitte strategic priorities;

Minimum of 4 years at Manager level within similar function

Additional Information

Leadership Capabilities

Living our Purpose -Acts as a role model, embracing and living our purpose and values, and recognising others for the impact they make

Influence -Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with the firm’s leadership

Performance Drive - Delivers exceptional client service; maximises results and drives high performance from people while fostering collaboration across businesses and borders

Strategic Direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent Development - Develops high-performing people and teams through challenging and meaningful opportunities

Professional Capabilities

Knows the business and industry -Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results -Takes responsibility for assigned areas and contributes to the successful realisation of common goals

Manages and executes projects -Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems -Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk -Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity -Is adaptive and flexible in the face of change and ambiguity

How to Apply

For more information and job application details, see: Deloitte Senior Manager: Insights- Internal Client Services- Growth Office Jobs in Midrand South Africa

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