Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in Midrand, South Africa

Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in Midrand, South Africa

Job Description
The main purpose of the job is to support the Engagement Manager in delivery of data and analytics services our clients (remotely or on site). The job role entails the following:

Lead/support customer centric analysis across domains such as: Customer value management, Loyalty design, Experience design

Lead the data collection process and the analytic plan in support of the business needs

Develop new methodologies and processes to generate customer insights that can scale

Translate technical concepts into business understanding and value

Leveraging research data and information to proactively identify new business opportunities and collaborate with internal team to realize these opportunities

Oversight and support to junior team members

Communicate research findings and recommendations in clear, concise, and compelling ways and influence leadership through data driven insights

Development, testing and implementation of analytics solutions within the customer domain

Technical Competencies

3+ years’ experience within the customer domain working on delivery of analytics and insights supporting all aspects of the customer journey, (Acquisition, Engagement, Retention) preferably within a B2B or B2C context

Strong analytical skills with the ability to effectively define business issues

3+ years’ experience working on SQL and 2+ years’ experience working on Python/R/Spark.

Experience with statistical analysis programs (SAS, SPSS, R, etc.) and customer focussed, Advanced Analytics techniques (customer segmentation, propensity modelling etc)

Descriptive analytics (ability to extract insights and trends from data based on requirements)

Proven ability to collaborate and work cross-functionally

Detail orientated, with the ability to prioritize and deliver on projects in a timely

fashion

Salesforce and/or MS Dynamics365 experience would be advantageous

Cloud Data Engineering & Analytics (Azure, AWS, GCP) would be advantageous

Behavioural Competencies:

Continuous learning mindset

Curiosity

Excellent communication skills, both written and verbal

Consistently delivers high quality work

Ability to meet deadlines (reliable and dependable)

Able to Multi-task

Proven application of providing guidance to junior members of the project team

Demonstrates readiness to take decisions

Displays initiative and takes accountability for delivery of own work

Supervises and monitors adherence to deadlines for self

Ability to prioritize competing responsibilities as per their urgency and importance

Qualifications

Preference will be provided to candidates with certification / degrees in:

Statistics, maths, economics, psychology or other related field

information technology or business informatics

computer science, engineering or related qualifications

technology specific certifications

analytics specific certification

MBA

Experience

5 years working experience in Analytics

3 - 4 years’ experience working within customer analytics within B2B or B2C.

Prior consulting experience preferred

How to Apply

For more information and job application details, see; Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in Midrand, South Africa

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