Deloitte Manager - Finance Support Jobs in Ghana

Deloitte Manager - Finance Support Jobs in Ghana

Plot No. 71, Off George Walker Bush Highway, North Dzorwulu, Accra, Ghana

Part-time

Company Description

Deloitte is the largest private professional services network in the world.

Every day, approximately 345,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In Ghana, Deloitte is one of the leading professional services organisations, specialising in providing Consulting, Audit, Tax & Regulatory, Business Process Solutions, Risk Advisory and Financial Advisory services.

As part of our offerings, our team provides recruitment services on behalf of our clients.

About Our Client

A leading Global Client seeks qualified professionals to join their team.

The Firm differentiates itself from other call centres.

The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative.

Job Description

Are you passionate about leading people and helping them grow through coaching and mentoring?
Do you think you have strong leadership qualities and can motivate people? Do you have the customer service attitude who can help develop strong teams like you?

Are you one who can develop strong network and relations with Clients, People and Customers? Then, look no further.

This is a unique opportunity to be part of the Finance Support team if you are a detailed oriented with an inclination to Finance, independent worker with strong customer service and leadership skills.

Role Responsibilities

We are seeking a manager to be responsible for the following:

Work to define the strategic vision for maintaining a consistent level of service delivery through developing talent and driving efficiency

Align the business group objectives with the Contact Center Client’s overall objectives

Assist with career development

of coaches and employees

Maintain and manage relationship with the Contact Center Client’s

Identify and remove roadblocks that require leadership intervention

Make hiring decisions and demonstrate a knowledge of employee and labor relations

Maintain knowledge of the Contact Center of the Client’s industry.

Keep up with current technologies, processes and best practices as well as applicable regulatory requirements

Performance management discussions with Talent

Strong interpersonal and presentation skills with the ability to interact effectively with people at all organizational levels for the Firm

Ability to speak and write English is a must

Maintain constant awareness of team and individual project deliverables

Situational Awareness – how is the team performing

Deep Dive on your Business – How is your business performing?

Forecast

Report Dashboard

KPI Report

Availability/ Productivity

Qualifications

Experience in Stake Holder/Client management

Ability to manage multiple client's relationship

Ability to develops high-performing people and teams through challenging and meaningful opportunities

Ability to deliver exceptional service to member firms/stakeholders; maximize results and drive high performance from people while fostering collaboration across businesses and borders

Ability to speak and write French is an added advantage

Required Skills

Project Management skills

Customer Service

Ability to focus

Additional Information

Application closes on 15 December 2022

How to Apply

For more information and job application details, see: Deloitte Manager - Finance Support Jobs in Ghana

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