Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in South Africa

Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in South Africa

Main purpose

Responsible for the Functional and Technical support tasks of the Success Factors modules in the ERP Centre of Excellence Function and to assist in Call Management for these modules to resolve user queries.

To provide value add to the firm in terms of knowledge transfer, improved business processes and understanding of the HR roadmap and to ensure data integrity and that all functionality in the system is being used correctly and effectively within the firm.

Manage Third party vendor Service level agreements.

Key performance areas:

Client Service Excellence

Management of all Calls both internally and externally & Problem Management

Using Call logging system to capture and resolve all calls

Escalation of calls to ERP Solution Manager

Ensuring adherence to methodologies and standards for call logging

Ensure calls are closed within SLA

Call Analysis

Third Party service provider management

Incident/Problem Management

Liaison with Local and Global Success factors

Call resolution

SLA Management and Dashboards for GIS Mngt

Call Management and Resolution

Resolution of User queries

Configuration of SF Module functionality (Basic)

Providing technical and functional expertise across the firm

Troubleshooting user problems

Recommendation of solutions

Interacting with consultants of other modules

Taking calls or responding to emails

Providing Consultancy advice as to call resolution options

Perform root cause analysis

Training

Management of all SF Training

Responsible for up-to date Training Manuals

Responsible for all E-Learning

Conduct Classroom based training

Conduct advanced training

To ensure that business users are knowledgeable in SAP functionality

Implement e-learning

Develops Training Manuals for SF Module for advanced training

Developing Frequently Asked Questions on the Portal

Identifying Business users that require training

Classroom based manuals

Training Co-ordinator

Testing

Manage Testing for Projects, Change requests

Developing Test Plans/scripts and use the Automated Testing Tool.

Conduct Unit testing

Conduct regression testing with new releases

Performing User Acceptance testing

Liaising with AMS and Deloitte Business on issues and queries

Resolving UAT queries

Perform adhoc detailed testing – SF /windows upgrades and other technology or SF enhancement packs

Manage testing of business users and meetings
Sign off Test Results

Conducting Integration testing with other Modules

Working closely with testers to execute test scripts and obtain business buy-in

Approving change to move to Production Environment

Business process management

Conducting and Facilitating Business requirement workshops with the Deloitte Business

Documentation of the Business requirements Specification document

Conducting Face to face interaction with the Deloitte Users

Understanding of Deloitte Business processes (AS- IS)

Co-ordinating all Enhancements and Change requests to the SF HR System

Reviewing existing processes or efficiencies

Proactively propose changes to business processes (To-Be)

Obtain user sign off for Blueprint documentation

Producing Month End check lists

Resolving all Month End issues identified

Application Configuration

Management of all HR Reporting requirements

Data Quality and Governance Facilitation

Conducting adhoc data quality audits on specific areas

Notification of issues to the HR BPO for rectification

Escalation of any non – compliance to Business Directors

Conducting Monthly checks on all aspects of data

Review of Error logs and recommendations

Notification of issues to the ERP Solution Manager

Influencing Business to change and adhere to guidelines

Producing audit reports on non-compliance with proposed recommendations to ERP Solution

Forum

Implementation of Projects and Change requests

Advising the business on alternative solutions

Conducting Workshops

Obtaining quotes from third party service providers

Presenting options to Business Process Owners

Acting as a Subject Matter Expert

Acting as a Project Manager on the Request or smaller projects (operational level)

Implement Business Solutions

Coordinating change management process during the development phase.

Consulting and facilitating different groups (user groups, AMS Functional consultants and AMS development teams),

Application Development and Configuration

Application Integration

Change Management of New Releases and changes

Present new ideas and Innovation to the business
Google SF Help

Attend Special Interest Groups

Attend SF seminars and conferences

Conduct research with other companies and market leaders

Understand the SF Roadmap and new products

Understand new functionality within SF Module

Understand Business aspects in terms of new legislation, tax laws etc.

Understands SF current and Future products and make recommendations to business

Influencing business to change processes and adapt to best practise

Developing Decision documents for Business Process Owners

Management of HR/SF module Strategy and Architecture

By compiling the ERP Strategy document for HR Functional area with a Tactical plan & Architecture

Updating and maintaining the SF Solution Architecture for specific HR modules to show all Inputs and Outputs and other touch points

Influencing outcomes of Month End Checks

By understanding and documentation of all Batch jobs and technical integration points to other applications

Documenting all Data Flows of Master data

Management of all integration touch points and downstream applications (Deloitte Impact, PDI, eKPC, FIM)

Management of all Payroll Integration

Management of Licenses

User Access Management

Ensure User Access policy is adhered to and access provided is aligned to policy

Qualifications

Diploma or Degree

Minimum experience

At least five years IT/Functional experience and 3 years Functional SAP knowledge in SAP HR module or Success factors module

Desired experience

At least 6 years IT/business experience, 4 years working knowledge on a SAP HR solution / Success Factors

Configuration experience

Technical

Project management

External and internal stakeholder engagement

Report writing skills

Ability to develop solutions and multi-task

Ability to interpret, communicate and implement solutions

Experience in development and delivery of professional presentations

Solid financial knowledge

Behavioural

Exceptional communication skills, both written and verbal

Strong interpersonal and relationship building skills

Excellent mentorship and coaching ability with desire to develop self and others

Strong emotional intelligence

Strong client delivery focus

Highly adaptable, managing change and ambiguity with ease

Focus on quality and risk

Excellent problem-solving ability

Exceptional business acumen

Strong interpersonal skills and comfortable working with senior executives

Self-starter, able to operate independently with limited supervision

How to Apply

For more information and job application details, see; Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in South Africa

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