Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in Midrand, South Africa

Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in Midrand, South Africa



Job Description

Main purpose
  • Responsible for the Functional and Technical support tasks of the Success Factors modules in the ERP Centre of Excellence Function and to assist in Call Management for these modules to resolve user queries.
  • To provide value add to the firm in terms of knowledge transfer, improved business processes and understanding of the HR roadmap and to ensure data integrity and that all functionality in the system is being used correctly and effectively within the firm.
  • Manage Third party vendor Service level agreements.

    Key performance areas:
  • Client Service Excellence
  • Management of all Calls both internally and externally & Problem Management
  • Using Call logging system to capture and resolve all calls
  • Escalation of calls to ERP Solution Manager
  • Ensuring adherence to methodologies and standards for call logging
  • Ensure calls are closed within SLA
  • Call Analysis
  • Third Party service provider management
  • Incident/Problem Management
  • Liaison with Local and Global Success factors
  • Call resolution
  • SLA Management and Dashboards for GIS Mngt

    Qualifications
  • Diploma or Degree
  • SAP certification in the respective Process Area
  • At least five years IT/Functional experience and 3 years Functional SAP knowledge in SAP HR module or Success factors module
  • At least 6 years IT/business experience, 4 years working knowledge on a SAP HR solution / Success Factors

    How to Apply

    For more information and job application details, see; Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in Midrand, South Africa

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