Deloitte ERP Functional & Technical Consultant PS - ATS - Internal Client Services Jobs in Midrand South Africa
Deloitte ERP Functional & Technical Consultant PS - ATS - Internal Client Services Jobs in Midrand South Africa
Company DescriptionDeloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com
About the Division
As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:
PMO – Project Management Office
BMS – Business Management Services
SAP – Systems, Applications and Products
IAAS - Infrastructure as a service
BSASI – ATS Business Analysis
CAD - Centre of Application Development
USS – User Support Services
We are committed to empowering the firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Job Description
Main Purpose of Job
Responsible for the Functional support tasks of the SAP modules in the ERP Centre of Excellence Function by assisting in user support, Project Services projects and new scope item management for the SAP ERP solution.
Key Performance Areas:
Management of SAP Calls
Manage and resolve SAP calls by using QA system to test solution such as:
Very High calls - employees struggling with the system in terms of Billing
High Calls – Impact on posting of invoices
Ensure all calls waiting in customer are followed up and closed on ServiceNow and SAP vendor
Interact with Clients (The Business and SAP vendor) through meetings, calls, and emails to provide regular update on SAP calls
Resolution of User queries / Client Service Excellence
Handle Project Services calls and close within SLA
Review Daily internal Dashboard (ServiceNow calls) and email queues (Budget and forecast) by analysing and Trouble Shooting User queries
Interact with Clients in and across Africa and manage issues, concerns, questions raised on the systems we support, i.e., Moja, blackline, concur and SAP Analytics Cloud (SAC)
Use external sources such as SAP Help, SAP Community, SAP Best practice, and Google to assist in query resolution
Performing Testing - Conduct User Acceptance Testing
Perform User Acceptance testing (UAT) on changes made when resolving incidents and request calls for instance Very High, High, Medium, and Low call priorities. This form of testing needs to happen before changes are deployed to the live system
If any issues identified by the user during UAT, the user would report these back to the SAP CoE team to resolve, once resolved the user will continue UAT
Prepare Scope Item Test Scripts and share test scripts with clients (business) to use during UAT
Conduct Integration testing with other SAP Modules e.g., integration between
S/4 HANA and SuccessFactors regarding employee master data to ensure that financial postings can occur
Attend Community of Practice meetings with Business
Builds business relationships with clients (Business process owners) by understanding Business requirements, business issues and formulate road maps and strategic plans
Monitor and manage all error logs on the system
Conduct audits on Adhoc data and processes to ensure that we mitigate risks, and the system has updated data
Review system and business processes to identify areas of improvement and ensure efficiencies
Review and resolve system Error logs. If these errors cannot be resolved they can be escalated to senior consultant for assistance e.g., Very High calls
Data Quality and Governance facilitation
Conducting adhoc data quality audits on specific areas i.e., Master Data, General Ledger Accounts to ensure data is accurate
Notification of issues for instance
Very High calls to the SAP Senior Consultant
Conducting Monthly checks on all aspects of data i.e., Master Data, General Ledger profit centre and cost centres to ensure date is accurate
Review of Error logs and provide recommendations on how to resolve these error logs. E.g., Very High calls
Report any risks identified during the audit to the Senior Manager to log on the risk register so that actions can be taken to mitigate the risks
Configuration and Development
Use Technical development skills to update functionality in SAP and activate new scope items
Liaise with Business to test changes, new scope items and any new feature on Moja system and do a change control to transport the abovementioned to the Production system
Where a new scope item requires procurement of licenses, the Senior Manager needs to be made aware and assist in the procurement of such licenses
Take changes into Production Environment
Log a call on Service Now (Change Control request - CAB)
Make sure all artefacts are attached to the call
Get Business Process owner approval
Attach all test scripts
Move the changes to production
Training
Conduct ERP Module training when requested by user or client
Assist the ERP Senior Consultant on SAP training when he or she does not have capacity to conduct the trainings
Perform Research on New Scope items and Innovation of new RPA (Robotics and Digital insights)
Review articles on SAP websites (knowledge-based articles) to understand system functionality
Attend SAP Webinars to understand new system functionality as part of SAP quarterly release update
Participate in Value realization workshops with SAP experts and Business Process owners (senior level)
Project work – Unit Testing for the project
Attend project status update meeting to provide an update on assigned tasks
Attend project workshops to gather requirement and action items and tasks that you should perform and how those would contribute the entire projects
Perform testing on the solution to ensure alignment to business requirements
Communicate regularly with Project Manager and team members on status of own deliverables
Qualifications
Minimum Qualifications
Degree (3 years) or National Diploma in IT related course
Minimum Experience
At least two years IT experience and 3 years Functional knowledge in at least 1 key module of SAP ERP such as Finance, Procurement or Engagement Management.
Previous SAP experience
Background in Finance with business or IT
Knowledge in the specific Process Area
Technical competencies
Sound technical knowledge in specific functional area
Effective client interaction, analysis, and project management skills
Experience in drafting of presentations and reports for review
Proficient in MS Office suite
Basic financial knowledge and understanding
Sound working knowledge of SAP Module
Ability to document Functional Specification
Ability to understand Technical Design Specifications
Configuration knowledge for SAP Module.
Working knowledge of Deloitte implementation of SAP modules and test scripts.
Configuration understanding
Additional Information
Behavioural Competencies
Good communication skills, both written and verbal
Interpersonal and relationship building skills
Desire to develop self
Client delivery focus
Adaptable
Focus on quality and awareness of risk
Problem solving ability
Displays business acumen
Talent Standards
Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence - Builds relationships and communicates effectively to positively influence peers and other stakeholders
Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
For more information and job application details, see;
Deloitte ERP Functional & Technical Consultant PS - ATS - Internal Client Services Jobs in Midrand South Africa
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