Deloitte Consulting - SAP Service Delivery Manager Jobs in South Africa

Deloitte Consulting - SAP Service Delivery Manager Jobs in South Africa



Main Purpose of Job

Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They will play a critical role in ensuring that the services provided meet the needs and expectations of its clients.

Key Performance areas

Strategic Impact

  • Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables

  • Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising

  • Seeks to identify additional sales opportunities in client business

  • Assists in the preparation of proposals/tenders and presentations on request

  • Is a support resource in planning of sales presentations and client negotiation teams for new and retained business

  • Develops market network in business and builds relationships that generate leads

  • Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling

  • Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

    Client Impact: External / Internal

  • Manages day-to-day deliverables of team on client engagements / projects

  • Proactively identifies client service and technical issues and implements resolutions to address these

  • Develops productive working relationships with client teams

  • Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area

  • Establishes and maintains good working relationships with external clients across industries

  • Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams

    Operational Effectiveness

  • Leads delivery of team based on the
    SLA and identifies and addresses any areas of concern in outputs

  • Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times

  • Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary

  • Meets regularly with client and client teams to understand issues, anticipate needs and address these

  • Keeps Senior Manager updated on status of engagement

  • Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client

  • Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.

  • Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

    Budgets / Profitability

  • Monitors that time and expenses on engagement are accurately recorded and submitted weekly

  • Ensures billings are timeously done and collections followed up

    Qualifications

  • Relevant Degree/Diploma

  • 10 years working experience

  • Certified in relevant SME field

    How to Apply

    For more information and job application details, see; Deloitte Consulting - SAP Service Delivery Manager Jobs in South Africa

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