Deloitte Consulting – Cloud Service Manager Jobs in Nigeria

Deloitte Consulting – Cloud Service Manager Jobs in Nigeria

Job Description
Are you passionate about technology and ready to deliver value in a cloud environment? Join our cloud team of passionate professionals where you will be delivering top value service experience, cloud best practices, automated tooling, and cyber security in an integrated way. This will ensure Deloitte customers can focus on business enablement as you focus on managing their cloud landscape.

Work you’ll do
As a service manager, you will be the anchor to client communications, expectations, and escalations. You will be responsible for the managing quality delivery of client's cloud solution in enterprise environments through a shared service team model. Continual improvements, innovation and automation will be part of your typical day in a life scenario at Deloitte.

Responsibilities include:

Technical and analytical troubleshooting with experience working in a technical operations/support role.

Work with team members, managers, directors, and partners to manage client relationships and communications.

Identify and facilitate all opportunities for automation.

Drive problem-management and continuous improvement within client environment.

Manage client relationship, communications, expectations, and escalations, including reporting (standard operations, requests, and RCAs), be the client’s advocate.

Work with DevOps/Operations to improve their skills and identify growth and leadership opportunities.

Continuous focus on process efficiencies, employee engagement, client value creation.

Facilitate issue resolution and build tasks for DevOps/Operations team members.

Drive incident management process, troubleshooting, problem-solving, and issue-management activities.

Develop, maintain, and drive service delivery plan for client engagement

Plan and develop support processes that adhere to ITIL best practices.

Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

Qualifications

Possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in Science, Technology, Engineering, or any related discipline with a minimum of Second Class Upper / Upper Credit division

Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only

7+ years of experience building, implementing, and managing IT Operations, including cloud operations

2+ years of experience with any cloud platform: GCP or Azure or AWS.

Experience with Agile Enterprise IT Management frameworks (e.g., SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, etc.)

Cloud Certifications desired

How to Apply

For more information and job application details, see; Deloitte Consulting – Cloud Service Manager Jobs in Nigeria

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