Datacentrix Service Delivery Manager - (IT Infrastructure & Networking) Jobs in South Africa

Datacentrix Service Delivery Manager - (IT Infrastructure & Networking) Jobs in South Africa

Purpose of the role:

To act as a custodian of relationships both internally within DATACENTRIX and externally with and between customer support teams and vendors. The Service Delivery Manager plays a critical role in the coordination and delivery of operational support to the customer and is seen as an extension of the client’s IT Operations team. The SDM consistently strives to improve and strengthen the customer’s perception of service quality, through dedicated support expertise, and consistent communication.

Requirements:

Solid IT Service Delivery Management Experience (10 Years+)

Service Management (10 Years+)

Project Management (2 Years+)

Matric

IT Related Tertiary Qualification (Degree or Diploma)

Project Management Certification

ITIL V3/4

Knowledge and technical aptitude for IT Infrastructure and networking

Collaborative, open communication style

Excellent written and verbal communication abilities in English

Strong interpersonal skills

Team orientated

Autonomous, driven, focused, and hands-on

Analytical

Stress tolerant

Conflict resolution

Own Reliable Transport with a valid Driver’s Licence

Responsibilities:

Being the primary point of contact for all assigned IT

services

Managing the IT related infrastructure and service delivery processes

Ensuring efficient, effective, and timely delivery of services to clients

Overseeing and ensuring compliance with service level agreements (SLAs) and internal and external standards

Assembling, leading, advising, and coaching the service delivery team

Continuous Service Improvement

Resource and Capacity Management

Operations Management

Profitability Management

Contract Management

Escalation Management and Resolution

Identify new business opportunities

Manage Third Parties

Report Management

How to Apply

For more information and job application details, see; Datacentrix Service Delivery Manager - (IT Infrastructure & Networking) Jobs in South Africa

Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!