Datacentrix First Line Support Engineer Jobs in South Africa

Datacentrix First Line Support Engineer Jobs in South Africa



Job Description
  • Datacentrix is a leading hybrid IT systems integrator and managed services provider. We have shared values of performance, professionalism, passion and pride.
  • We are looking for a First Line Support Engineer to provide a single point of contact for customers to obtain support, be this via a customer-dedicated service desk or the Datacentrix shared service desk. The First-Line Support Engineer receives and responds to incidents and service requests from the customer/customer end users. You will assess the request or incident to determine whether fulfillment/resolution can be achieved first-line and actions where first-line support is possible. The First-Line Support Engineer will escalate to 2nd or 3rd-line support within defined parameters. The First-Line Engineer is the incident owner and manages the end-to-end lifecycle of the ticket until resolution.

    Critical Requirements - Skills, Experience & Qualifications:
  • Matric or Grade 12 Essential
  • A+ or N+ / MCSE or tertiary IT Qualification.
  • At least 3+ years’ experience delivering End User Computing Support Services in a customer environment
  • Win10/Office 365, mobility apps, 1st line of support for basic network connectivity and printer support
    requirements, backup tape management, 3rd party provider facilitation onsite, hands and feet for server
    room support
  • AD and GPO Experience (Creating Users and Managing AD)
  • Proficient at PC builds and endpoint installations.
  • Proactively manages the user experience.
  • Excellent Communication and Interpersonal skills.

    How to Apply

    For more information and job application details, see; Datacentrix First Line Support Engineer Jobs in South Africa

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