Dashen Bank S.C IT Service Desk Officer Jobs in Ethiopia

Dashen Bank S.C IT Service Desk Officer Jobs in Ethiopia

Job Id: 222727

Category: Information Technology

Location: Addis Ababa

Career Level: Mid Level ( 2+ - 5 years experience)

Employment Type: Full time

Salary: As per the Banks attractive salary scale

Job Description

DB/ Vacancy-024/19

Job Summery

The Service Desk Officer is responsible for providing effective and responsive technology services and provides first and second line support to staff/ customers.

Job Requirements

Academic & Professional Qualification, and knowledge

Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

Professional ICT qualifications such as ITIL, CCNA, MCSE considered as added advantage

Experience

At least four (4) years of relevant work experience in service desk management.

Required Technical Competency

Experienced Service Management professional.

Previous experience as a Team Lead or demonstrable experience in leading virtual teams.

Experience of managing 3rd parties and 3rd party delivered services.

Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

Expert knowledge of ITIL disciplines.

Excellent customer facing/customer service skills.

Able to work under pressure and meet deadlines.

Understanding of IP networks traffic, firewalls, routing etc.

Good knowledge of Word, Excel, Outlook and other office applications.

How to Apply

Interested and qualified applicants should apply through ethiojobs.net (http://ethiojobs.net)

Note:

Applicants should specify the vacancy number on the the cover letter /application letter and fill all the details on the attached application form and shall save in PDF format (mandatory).

CV ‘s shall not be more than 3 pages and saved in PDF format (mandatory).

All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).

Dashen Bank S.C IT Service Desk Officer Jobs in Ethiopia