Dashen Bank S.C IT Service Desk (Incident & Request Management) Officer Jobs in Ethiopia

Job Summary

The Service Desk Officer is responsible for providing effective and responsive technology services and provide first and second line support to staff/ customers.

Job Requirements

Academic & Professional Qualification

Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

Professional ICT qualifications such as ITIL, CCNA, MCSE considered as added advantage.

Experience

At least four (4) years of relevant work experience in service desk management.

Required Technical Competency

Experienced Service Management professional.

Previous experience as a Team Lead or demonstrable experience in leading virtual teams.

Experience of managing 3rd parties and 3rd party delivered services.

Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

Expert knowledge of ITIL disciplines.

Excellent customer facing/customer service skills.

Able to work under pressure and meet deadlines.

Understanding of IP networks traffic, firewalls, routing etc.

Good knowledge of Word, Excel, Outlook and other office applications.

How to Apply

For more information and job application details, see; Dashen Bank S.C IT Service Desk (Incident & Request Management) Officer Jobs in Ethiopia

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