Dashen Bank S.C Customer Service Manager Jobs in Ethiopia

Job Summary

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

Minimum of Six (6) years of banking experience

Required Technical Competency

Understands the basic mechanisms of general financial products and services.

Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.

Project management skills

How to Apply

For more information and job application details, see; Dashen Bank S.C Customer Service Manager Jobs in Ethiopia

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