Danish Refugee Council IT Officer Jobs in Kenya
Danish Refugee Council IT Officer Jobs in Kenya
The Danish Refugee Council (DRC) is an independent international non-governmental organization, working in 40+ countries throughout the world, and our primary mandate is to promote durable solutions for refugees and displaced populations.
The DRC office in Nairobi is a Regional Office providing support and guidance of DRC programs in Kenya, Somalia, Ethiopia, Djibouti, Uganda, Tanzania, South Sudan, DR Congo and Burundi.
The DRC office in Nairobi is a Regional Office providing support and guidance of DRC programs in Kenya, Somalia, Ethiopia, Djibouti, Uganda, Tanzania, South Sudan, DR Congo and Burundi.
Overall Purpose
Provide technical support to the field locations, giving more priority in South Sudan on development and implementation of hardware, software applications, programming and systems network & integration of a management information system.
The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.
The IT Officer advises DRC management on IT solutions that will best help the organization grow and perform more efficiently
Support Services:
Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
Design, develop and maintain computer networks
Provide technical advisory services in relation to new networking or appropriate technology for office use
Troubleshoot/diagnose IT problems and react accordingly
Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
Liaise with Regional IT Manager on IT equipment that need repair/replacement
Prepare an inventory schedule of all IT equipment and software in use
Databases / Networking
Oversee the Regional Office computer networks to ensure that they function smoothly
Install all new hardware, systems, and software for networks.
Install, configure, and maintain network services, equipment and devices.
Support administration of servers and server clusters
Plan and support network and computing infrastructure.
Perform troubleshooting analysis of servers, workstations and associated systems
Document network problems and resolution for future reference
Monitor system performance and implement performance tuning.
Oversee software and network security.
Backup Antivirus and Security
Perform data backups of all systems both on premise and clouds as scheduled and ensure data integrity
Configure centralized antivirus admin kit and ensures antivirus program is up-to-date
Manage user accounts, permissions, email, and anti-virus, anti-spam
Systems availability and Redundancy
Assist the Regional IT Manager to maintain system performance and react pro-actively to issues to maximize uptime
Continually perform preventative maintenance
Assist with system upgrades and rollouts
Maintain high availability of servers
About you
To be successful in this role, we expect you to be a positive, mature leader with a proven track record of developing effective initiatives, programmes, and impact.
In this position, you are expected to demonstrate each of DRC’ five core competencies:
Striving
for excellence: You focus on reaching results through the country team both to position DRC and ensure excellence in all deliverables.
Collaborating: You lead initiatives at country operation level by involving relevant parties and encouraging feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen to beneficiaries, staff and other stakeholders; and you communicate concisely and persuasively
Demonstrating integrity: You act in line with DRC’s vision and values and set a very clear standard for your country team members.
Moreover, we also expect the following:
At least 5 years’ NGO experience working in a busy IT support environment with excellent knowledge of enterprise networks and systems
Degree in Information Technology or other related field
MCSE or CCNA certification
Computer hardware maintenance certification
Demonstrable experience in Virtualization and cloud computing
Experience of working with networked computing systems/windows TCP/IT networking experience
LINUX servers’ administration skills
Knowledge of and competence in Microsoft operating systems and office suites
High level of hardware/software trouble shooting experience
Quick in learning new systems
Able to work under harsh and extreme conditions, good judgment and problem solving skills
Demonstrate a customer-focused, motivated and pro-active approach to your work
Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
Strong problem-solving and analytical skills are needed in this occupation
Possess strong analytical and conceptual skills.
Excellent communication skills in English and Kiswahili is required.
French language would be an advantage.
Previous experience in setting up systems in a new country program is an asset.
Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
Excellent interpersonal skills & demonstrated ability to establish effective working relations between programs & support.
Conditions
How to Apply:
All applicants must send a cover letter (max 1 page) and an updated CV (max 3 pages) in English.
The cover letter should outline your personal motivation for applying and your key qualifications for the position.
Apply online on our page Current Vacancies at www.drc.ngo. Applications sent by email will not be considered.
Closing date for applications: 4th January 2019
If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport
For more information and job application details, see; Danish Refugee Council IT Officer Jobs in Kenya
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