Danish Refugee Council IT Officer Jobs in Kenya
Danish Refugee Council IT Officer Jobs in Kenya
Overall purpose of the role Provide technical support and be the main point of contact for IT related issues at Regional Office and is responsible for planning, development and implementation of hardware, software applications, programming and systems network & integration of a management information system.
The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.
The IT Officer advises DRC Management on IT Solutions that will best help the organization grow and perform more efficiently.
Main responsibilities
Support services
Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
Design, develop and maintain computer networks
Provide technical advisory services in relation to new networking or appropriate technology for office use
Troubleshoot/diagnose problems and react accordingly
Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
Liaise with Regional IT Manager on IT equipment, repair and replacement
Prepare an inventory schedule of all IT equipment and software in use
Databases/Networking
Oversee the Regional Office computer networks to ensure that they function smoothly
Install all new hardware, systems and software for networks
Install, configure and maintain network services, equipment and devices
Support administration of servers and server clusters
Plan and support network and computing infrastructure
Perform troubleshooting analysis of servers, workstations and associated systems
Document network problems and resolution for future reference
Monitor system performance and implement performance tuning
Oversee software and network security
Backup, Antivirus & Security
Perform data backup of all systems both on premise and cloud as scheduled and ensure data integrity
Configure centralized antivirus admin kit and ensures antivirus program is up-to-date
Manage user accounts, permissions, email, and anti-virus, anti-spam
Systems availability and redundancy
Assist the Regional IT Manager to maintain system performance and react pro-actively to issues to maximize uptime
Continually perform preventative maintenance
Assist with system upgrades and rollouts
Maintain high availability of servers
About you
In this position, you are expected to demonstrate DRC’s five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with
our vision and values.
Qualifications
Education
Degree in Information Technology or other related field from a recognized institution
MCSE or CCNA certification
Computer hardware maintenance certification
Experience and technical competencies
At least 5 years’ NGO experience working in a busy IT support environment with excellent knowledge of enterprise networks and systems
Experience in virtualization and cloud computing
Experience of working with networked computing systems/windows TCP/IP networking
LINUX server administration skills
Competence in Microsoft operating systems and office suites
High level of hardware/software trouble shooting experience
Experience working in a customer-focused environment
Strong problem solving, conceptual and analytical skills
Previous experience in setting up systems in a new country program
Strong planning, organizational skills, time management and team work
Ability to manage large workload, meet deadlines and work under pressure with minimal supervision
Ability and willingness to travel to field locations within the East Africa and Great Lakes region.
Languages
Excellent communication skills in English and Swahili is required
French language will be an added advantage
Reporting
The IT Officer reports to the Regional IT Manager.
Conditions
[Availability:Immediately
Duty Station:
Nairobi
Contract:
One-year contract with possibility of extension. National terms and conditions apply in accordance with the Danish Refugee Council’s
Terms of Employment for National staff.
Commitments
DRC adheres to the Core Humanitarian Standards. All staff are required to contribute to the achievement of these standards.
DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework.
Application and CV
Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.
We only accept applications sent via our online-application form online under Vacancies.
Please forward the application and CV, in English through the online application online under vacancies no later than 13th October, 2018.
For more information and job application details, see; Danish Refugee Council IT Officer Jobs in Kenya
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