Dangote Group IT Support Engineer (Cement Industry) Jobs in Nigeria

Dangote Group IT Support Engineer (Cement Industry) Jobs in Nigeria


Key Duties and Responsibilities

  • Serve as the primary contact for IT related issues to end users in DCP plants and manage IT service management helpdesk.

  • Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.

  • Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and expert support teams.

  • Communicate resolution of faults to end-user/ fault/request initiator.

  • Log all requests/ issues unto the service centre database and perform regular trend analysis of issues and requests.

  • Assist in developing and administering training programmes for end users e.g. on relevant self-help tips.

  • Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback

  • Administer internal customer satisfaction surveys.

  • Keep abreast with new end user technologies and apply knowledge to DCP.

  • Manage user accounts, passwords and permissions.

  • Prepare and submit periodic management reports to the Plant IT Coordinator.

  • Perform any other duties as may be assigned by the Plant IT Head.

    Requirements

  • B.Sc / HND Computer
    Science + 3 years experience

  • Certified IT Professional (CISCO, MSCE, COMPTIA -A+ )

  • Skilled in software configuration and hardware installations.

    Benefits

  • Private Health Insurance

  • Paid Time Off

  • Training & Development.

    How to Apply

  • For more information and job application details, see; Dangote Group IT Support Engineer (Cement Industry) Jobs in Nigeria


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