Danaher Technical Support Specialist Jobs in Kenya
Danaher Technical Support Specialist Jobs in Kenya
Position Summary: This role will be responsible for sustaining customer satisfaction through a high quality of service administration (Back office management: order management, logistics, invoicing) and follow up of all requests linked to Technical Service.
Essential Job Responsibilities:
Enter and manage service requests linked to instrumentation into the service management’s software
Manage service requests from quotation to delivery and customer satisfaction
Manage invoicing, issue of credit notes and return of goods
Monitor and update the database of installed systems, notably with service or calibration reports
Provide activation codes for calibration to customers
Field Engineer dispatch and case dispatch for all ASP/Distributors
Schedule service meetings with ASP/Distributors for case management
Maintain boot stock of all related parts for the ASP/Distributor
Achieve specific targets/metrics assigned from either a personal or team objective perspective
Ensure good cross service’s communication & interaction
Lead continuous improvement of processes
Follow up of KPI’s for the department and for Access-Care
Training Responsibilities: (REQUIRED)
Complete all assigned and required training satisfactorily and on time
Minimum Requirements:
High school degree (or equivalent experience) with 2-4 years of relevant work experience
Relevant experience (5+) in Logistics, Procurement, Customer Service, Operations Control or Project Management
At least 3 years experience in SAP & Customer Relations Management Software
At least 3 years working in admin related environment (either
Procurement or Logistics) with customer focus
2+ years managing contractors/ASP’s preferable
Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and ability to quickly learn new systems
International trade rules & logistic knowledge (incoterm, custom…)
Knowledge and skills:
Fluent in English & good in all levels of communication
Understands and complies with the rules, regulations, policies, and procedures
Demonstrates ability to take initiative, team motivation and innovate where needed
Ability to use independent judgment appropriately while not overstepping chain of command
Ability to establish and maintain effective working relationships with internal and external customers
Other:
Good management of priorities
Thorough and methodical
Follows procedures and understands impact of lack thereof
Comfortable with ERP use
Process & results driven
Preferred Requirements:
Logistic skills
How to Apply
For more information and job application details, see; Danaher Technical Support Specialist Jobs in Kenya
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