Dafabet Kenya Digital Customer Service (Inbound Agent) Jobs in Nairobi

Dafabet Kenya Digital Customer Service (Inbound Agent) Jobs in Nairobi

Our client, Dafabet Kenya, is the home to some of the best gaming products on the web that includes best odds, cash-out, instant pay-outs, live streaming and wide array of other gaming products.

They are seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:

Digital Customer Service – Inbound Agent

Reporting to the Digital Customer Care Team Lead, the incumbent will be responsible for responding promptly and effectively to incoming contacts, chats, emails and providing technical support to customers.

This position will also be involved in managing contacts and addressing customer concerns made via social media platforms

Principal Accountabilities:

Handling and resolving customers’ issue via email, chat and social media platforms while maintaining the set quality standards of customer contacts.

Understanding customer needs and providing efficient feedback to the Team Lead
Educating and advising customers on the company’s marketing strategies, ongoing promotions as well as all aspects of Dafabet products to enhance customer satisfaction and first call resolution.

Coordinating well with other colleagues, superiors and other departments

Maintaining professionalism while attending to customers regardless of the issue or customer’s demeanor and must successfully handle difficult/sensitive issues.

Following internal department procedures and compliance to company-wide rules and policies

Following up and resolving escalated customer issues in a timely manner

Developing customer relationships by maintaining contact at an appropriate level

Key Skills and Qualifications:

Have a Degree/Diploma in Marketing or any other related field

At least 2 years’ experience in a similar role

Should be Fluent in English and Swahili
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers

Have proven social media and marketing experience

Be a team player with a can-do attitude and have a flexible approach to working in a dynamic and often hectic environment

Should be customer service oriented and have a proven ability to see problems through to their resolution

Should be proficient in MS Office

Should have high personal integrity, with sense of responsibility and accountability

Be able to multi-task, with high level of initiative and resourcefulness

Result-oriented with a sense of urgency and manages stress and pressure well

How to apply

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by 12th November 2018 clearly stating the subject heading “DIGITAL CUSTOMER SERVICE-INBOUND AGENT”.

Only shortlisted candidates will be contacted.

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