CWS Senior Caseworker Jobs in Pretoria South Africa
CWS Senior Caseworker Jobs in Pretoria South Africa
Primary PurposeThis position is primarily responsible for implementation of Prescreening and USCIS circuit rides and efficient processing of eligible refugee applications for the US Refugee Admissions Program in Sub- Saharan Africa, in accordance with the Worldwide Processing Priorities, USRAP Guidelines, and RSC Africa Prescreening and Adjudications Field Processing standard operating procedures.
Supervision
Supervision is received from the Field Processing Supervisor
Essential Duties
Achieves and maintains high performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
Contributes to the identification, development and updating of standard operating procedures for the Field Processing section.
Serve as a Point of Contact (POC) and lead a team in the field. This includes coordinating and managing logistics in the field for the circuit ride. This also involves but is not limited to; maintaining effective relations with UNHCR, IOM, USCIS, US Embassies and other implementing partners; coordinating transport of files, equipment and supplies; ensuring equipment is well managed and utilized; hiring, supervising and paying of interpreters; completing a trip report and accounting fully for funds advanced; and maintaining thorough knowledge and adherence to Circuit Ride and Field Processing Standard Operating Procedures.
Trains staff on all areas of Field Processing.
Identifies and reviews cases pending Prescreening and USCIS interviews in preparation for scheduling, schedule the cases in WRAPS, generate reports for refugee notification, ensure that the reports are centrally filed for easy retrieval, and update WRAPS accordingly.
Assists as needed in preparing and cleaning-up for a Prescreening or USCIS ride. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, running reports, clean up at the end of the circuit ride, returning files to the library and other tasks as assigned by the Supervisors.
Assist with emails in the Field Processing group inboxes.
Completes the Prescreening one and Prescreening two interviews.
Ensures all cases are error-free after completion of the Prescreening two interview.
Provides feedback to staff completing Prescreening one about the quality of their work.
Reviews case files using the file review tool and submits them to the Field Processing Supervisor on a weekly basis.
Provides weekly comprehensive updates to the FPS.
Assists in managing staff care
and wellbeing as the POC/ team leader in the field.
Ensures that all staff security protocols are adhered to and all communication made to staff security by team members in the field are done in a timely manner.Verifies case composition, collects demographic and biographic data, completes case histories, takes photos, height and weight details of applicants in accordance with USCIS and RSC Africa processing guidelines and in a non-confrontational, objective, and dignified manner.
Conducts cross reference counseling ensuring families are resettled per their wishes, while ensuring no vulnerable applicants are left behind.
Runs Quality Check reports to ensure complete and accurate files, as well as identifies and corrects processing errors.
Meticulously reviews adjudicated cases, ensuring all documents are accurately completed.
Updates USCIS decisions in WRAPS, correcting and re-requesting as needed.
Works on scheduling applicants for USCIS fingerprints, prepares reports for appropriate notifications, files the reports centrally for easy retrieval, as well as updates WRAPS when fingerprints are taken.
Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the USRAP in Sub-Saharan Africa.
Qualifications Education
Bachelor’s Degree or four (4) years of related experience in lieu of a Bachelor’s degree is required.
Experience
Two (2) years of paid work experience is required.
Three (3) months of USRAP Field Processing experience is required.
Knowledge/Skills
Second language an advantage; French, Somali, Tigrinya, Amharic, Kinyarwanda or Arabic preferred.
Demonstrated computer skills, especially Microsoft Word, Excel, and Outlook.
Strong organizational and time management skills.
Strong verbal and written English language skills.
Abilities
The Senior Casework must have the ability to:
Travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
Accurately type 40 word per minute at 96% accuracy before the end of initial contract in order to be issued with another contract.
Pass the regularly administered job knowledge assessments at 80% or higher;
Communicate effectively both verbally and in writing;.
Follow instructions from the Supervisor with a positive and receptive attitude;
Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
Effectively manage RSC Africa’s resources;
Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa
Working Conditions
How to Apply
For more information and job application details, see; CWS Senior Caseworker Jobs in Pretoria South Africa
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