CWS Cultural Orientation Senior Trainer Jobs in Kasulu Tanzania
CWS Cultural Orientation Senior Trainer Jobs in Kasulu Tanzania
Primary PurposeThis position is primarily responsible for daily oversight of Resettlement Support Center (RSC) Cultural Orientation (CO) circuit rides (CR) in Tanzania and throughout the region (solo CRs and leading groups), in accordance with US Refugee Admission Program (USRAP) guidelines and RSC Africa CO standard operating procedures.
This position also provides cultural orientation training to refugees approved for resettlement to the United States, while actively overseeing all aspects of the implementation of CO circuit rides, including the preparation for and implementation of training for diverse populations, circuit ride logistics and security, standard operating procedures and relationships with CWS/RSC Africa partners in the field.
Supervision
This position reports to a CO Supervisor.
Essential Duties
Compliance
Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines and procedures.
Ensures implementation, dissemination, monitoring and adherence of standard operating procedures (SOPs) during CRs.
Demonstrates ability to conduct field activities including Cultural Orientation training.
Data Management and Analysis
Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
Acts as the point person for Trainer and Program Assistant inquiries regarding CO while on CRs.
Runs quality control checks that ensure accuracy and efficiency.
Writes trip reports for distribution throughout CWS and in consultation with the CO Manager, follows up on issues related to partners and logistics.
Representation
Develops and maintains effective relationships with RSC implementing partners, including PRM, IOM, and UNHCR.
Ensures partner communication from the department is professional, timely and proactive.
Represents organizational policies and culture to staff.
Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the under and colleagues.
Performance Management
Runs quality assurance reports and ensures accuracy of data.
Monitors staff time and attendance while on CRs.
Staff Care
Monitors and ensures a safe, healthy and professional work environment.
Actively supports staff by promoting safe space, open-door and the escalation policy on CRs.
Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment on CRs.
Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.
Program Administration
Liaises with vendors in the field to decrease costs associated
with CO provisions in coordination with Logistics and tracks lunches/tea administered.
Oversees contractor activities including hiring and payment of interpreters, childminders and other vendors.
Schedules and facilitates circuit ride briefings and debriefings when needed.
Oversees the scheduling of eligible individuals for cultural orientation training in collaboration with the Scheduling Department.
Participates in training and on-boarding new staff.
Maintains records of all correspondence with partners.
This position also undertakes other duties as assigned by CWS/RSC Africa Management.
Education
Bachelor’s degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.
Experience
Two (2) years related experience is required.
Three (3) years training experience is preferred.
Knowledge/Skills
Excellent interpersonal and innovative training skills.
Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
Thorough knowledge and comprehensive understanding of the Worldwide Refugee Admissions Processing System (WRAPS) database and Operations Policies and Procedures.
Abilities
The CO Senior Trainer must have the ability to:
Travel to the field as needed
Take initiative in formulating training plans;
Travel occasionally, sometimes at short notice;
Communicate effectively both verbally and in writing;
G\Follow instructions from the CO Manager with a positive and receptive attitude;
Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
Maintain a high performance standard with attention to detail;
Carry out all of the duties of the position efficiently and effectively with minimal supervision;
Pass a job knowledge assessment in order to be confirmed at the end of probation;
Maintain a job knowledge assessment score of 80% or higher, demonstrated through semi-annual assessments;
Accurately type 35 WPM at 93% accuracy;
Work independently and contribute to overall operations of RSC Africa;
Take initiative in the development and completion of projects;
Lead others and address issues as they arise;
Maintain strict confidentiality with RSC Africa administrative and operational information;
Manage a large and diverse workload under pressure with competing priorities
Analyse and solve complex problems and make sound decisions;
Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
Effectively manage RSC Africa’s resources
Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
How to Apply
For more information and job application details, see; CWS Cultural Orientation Senior Trainer Jobs in Kasulu Tanzania
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