Customer Service Representative Job in Nairobi

Customer Service Representative Job in Nairobi

Job Title: Customer Service Representative

Location: Nairobi

Gross Salary: 25k

Our client is a start-up fresh fruits and vegetables processing company.

They seek to hire a Customer Service Representative who will manage customer queries and complaints.

He / She will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Handle inbound calls, emails, webinars, and respond efficiently to customer questions.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Managing and processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Monitoring social media for company mentions and engaging with customers where on different online platforms.

Analytical and proactive approach to online engagements.

Support the goals

set in the marketing plan.

Qualifications

Diploma or relevant degree in customer service.

Ability to stay calm when customers are stressed or upset.

Should be computer-literate.

2 – 3 years’ experience working with customer support.

Must be well organized and possess excellent telephone, computer, written and oral communication skills.

Having problem solving skills.

Must be detail oriented and sales-oriented.

Be self-motivated and flexible.

How to apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Representative) to jobs@corporatestaffing.co.ke before 21st December 2019.

Kindly indicate current/last salary on your CV.

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