Customer Service Engineer (Food Packaging & Weighing Equipment) Job in Kenya
Customer Service Engineer (Food Packaging & Weighing Equipment) Job in Kenya
Customer Service Engineer – Food Packaging & Weighing EquipmentOur client is a market leader in weighing equipment technology.They have also diversified the product range to provide quality control, handling, packaging solutions and more recently machine efficiency monitoring software.They are seeking a competent and diligent Service Engineer to join their team.
Location:
Nairobi with regular travel to (Ethiopia, Tanzania, Uganda and Rwanda)
Reporting to Regional Sales Manager – East Africa
Key Job Function:
Overall responsibility is to service, install, commission and repair of the product range within East Africa, ensuring 100% customer satisfaction while monitoring service performance levels against the regional targets.
Roles and Responsibilities
Provision of on-site customer service across the East African region. From time to time there may be a requirement to also provide support in Europe, Middle East and the rest of Africa.
Installation, commissioning and validation of new machine installations at Customer sites.
Fault finding and repair of machines at customer sites
Working in-line with defined SOPs for installation / commissioning of a machine, service contracts and customer complaints ensuring compliance and adherence to process.
Training customers (at customer sites and on their equipment) and internal personnel where required.
Liaison between other departments, for example Engineering, Sales etc. in fault resolution and continuous improvement.
Timely and full completion of all service visit reports etc.
Maintenance of demonstration equipment
Performing customer demonstrations using equipment available in the office
Installation of equipment at regional exhibitions and taking part in the exhibition by demonstrating equipment and discussing applications with customers
Customer management, ensure all service tasks are owned and the customer is continually informed about progress
Support the regional sales manager when required by undertaking sales visits throughout the region.
Installation and
commissioning of production lines
Customer management, ensure tasks are owned and customer is always informed
Ensure that all jobs are seen through to a finish while maintaining a high level of communication with customers
Ensure work is completed efficiently
Ensure work is completed within set timeframe and that On Time Commissioning is achieved
Monitor overrun on projects
Skills and Qualifications
Degree in Engineering or related field of study
Minimum 5 years of relevant experience in technical field service role, this could be from an in-house maintenance function
Willingness to work a reasonable amount of overtime including weekends to meet the business needs.
Excellent administration ability and forward planning. IT literate with critical thinking and analytical knowledge.
Able to work independently (although an extended regional team will be available for consultation the Service Engineer will have sole initial responsibility for service within the region)
Availability at all times during contracted hours.
Willingness to travel frequently
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Engineer) to vacancies@corporatestaffing.co.ke before Wednesday 26th September 2018
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
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