Customer Service Associate Jobs in Kenya

Customer Service Associate Jobs in Kenya


Key Responsibilities

  • Screening and moderating user submitted content, answering support requests, and performing support functions.

  • Moderating and screening written user content on Profiles

  • Moderating and screening user submitted photos

  • Answering Online Help Requests

  • Answering Incoming Telephone calls and support requests

  • Processing Testimonials (depending on language)

  • Various support tasks assigned

  • Maintaining high level professionalism with clients

    Key Skills and Qualifications

  • Bachelor’s Degree in a business-related field with a 2nd class honors upper (fresh Graduates)

  • K.C.S.E Minimum of a B-

  • Must be Internet and Computer literate.

  • Knowledge of foreign languages will be an added advantage.

  • Must be willing to work on shift basis.

  • Good communication skills both written and verbal

  • Ability to respond promptly to customer inquiries

  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.

  • Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)

  • Ability to handle and resolve customer complaints promptly

  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)

  • Ladies are highly encouraged to apply.

    How to Apply

  • send your CV only to applications@flexi-personnel.com before 15th December 2020.

  • Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.

    NB

  • Flexi Personnel does not charge candidates for job placement.

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