Customer Care Representative Job in Kenya

Customer Care Representative Job in Kenya

A customer service Representative is charged with establishing customer service guidelines within an organization. This may include developing a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.

Responsibilities

To provide excellent customer service in sales and after-sales situations

To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy

Be involved in telesales and online marketing

Follow up on customers

To project a professional company image
Accurately respond to questions and assist customers with product features

Assist customers with their payments needs and accepting payments

Maintaining a professional appearance, behavior, and conduct

Effectively work with peers in a team focused environment

Perform other duties as required

Requirements

Form four and above

Excellent communication skills

Time management skills

Telephone skills

Very presentable.

At least 1 year experience.

How to Apply:

Qualified candidates to forward CVs to hro@employd.co.ke. Indicate ̈ Customer Care Representative ̈ as the subject line.

Only the shortlisted candidates will be contacted. Application deadline 30th July, 2019

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