Customer Care Job in Nairobi Kenya

Customer Care Job in Nairobi Kenya

Job Title: Customer Care

Location: Nairobi Kenya

Salary: KShs 35,000

Main Roles

Manage large amounts of incoming calls
Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Qualifications

Degree / Diploma in Business Administration

Good customer service skills

At least 3 years of experience service as customer care assistant

Good Communication and interpersonal skills

Ability to stay calm when customers are stressed or upset.

Proficient in MS Office Suite

Very smart and presentable

How to Apply

Interested and qualified candidates to send their CVs to vacancies@peoplefoco.co.ke by 6th November 2019.

Clearly indicate ‘Customer Care’ on the email subject.


see; https://www.advance-africa.com/kcb-group-direct-sales-representatives-jobs-in-nairobi-kenya.html

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!